14 Replies Latest reply on Mar 18, 2014 4:46 AM by lola.marceau

    Unable to initialize Photoshop because the preferences file has been removed

    lola.marceau

      Hello

       

      After a week without using photoshop, I can no longer open it. As soon as I try this message appears: "Unable to initialize Photoshop because the preferences file has been removed."

      So, I went to look for this preferences file that I've never deleted and I can't find it.

      I tried to reset photoshop with keyboard shortcuts preferences,  it does not work. I also uninstalled and reinstalled the software, it does not work either.

      What else could I do ...?

       

      Thank you for your help.