5 Replies Latest reply: Mar 18, 2014 12:53 PM by ChuckN RSS

    What update was recently released (3.14.14) for Adobe Reader XI?

    ChuckN Community Member

      Hello Community!

      My first post here.

       

      I'm working with a partner company dealing with PDF Signature Forms in IE9 (Windows 7 Enterprise SP1). In some instances, clicking on the signature block (when a person was ready to electronically sign) would cause IE9 to "stop working". The exact error message:

       

      ---------------------------------------------------

      Internet Explorer has stopped working

       

      A problem caused the program to stop working correctly.

      Windows with close the program and notify you if a solution is available.

       

      (Close Program)

      ----------------------------------------------------

       

      A work-around for this issue was found by going into Adober Reader under Edit --> Preferences and under Security (Enhanced), checking the box labeled, "Enable Protected Mode at startup".

       

      This is not a viable solution for us as the majority of our customers are not technical in nature and we would prefer not to have them attempt to change their configurations on their own.

       

      Today, my partner company noted an update to Adobe Reader when he opened a PDF directly into reader (rather than IE). Since that update, He has been able to sign documents in IE9 without the "Enable Protected Mode at startup" box checked.

       

      Again, this is not something we want our customers to be performing on their own (in fact, they can't).

       

      So what was this update?

      Is it available for download and inclusion into an OS build?

      How do I go about receiving it?

       

      Adobe Reader XI version: 11.0.06

      Internet Explorer 9 version: 9.0.8112.16421

       

      Any assistance would be greatly appreciated!

      -Chuck

      -Minneapolis