7 Replies Latest reply on Mar 15, 2014 9:12 AM by A.T. Romano

    video problem in Premier Element 10

    osterhase

      My video files: .mov, don't move in the monitor window, why?  The soundtrack is moving, but the video is not.

        • 1. Re: video problem in Premier Element 10
          John T Smith Adobe Community Professional & MVP

          1st, if you have an nVidia graphics adapter card, read...

          nVidia Driver Rollback PreElements-10 http://forums.adobe.com/thread/1317675

          -Old Drivers http://www.nvidia.com/Download/Find.aspx?lang=en-us

           

          2nd, LOTS more information needed for someone to help

          From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180

          •What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".

          •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)

          •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.

          •If you are getting error message(s), what is the full text of the error message(s)?

          •What were you doing when the problem occurred?

          •What other software are you running?

          •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?

          •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?

          And some other questions...

          •What are you editing, and does your video have a red line over it BEFORE you do any work?

          •Have you viewed the tutorial links at http://forums.adobe.com/thread/1275830 page?

          •Which version of Quicktime do you have installed?

           

          3rd, MOV is a wrapper... exactly what is inside your wrapper?

          Codec & Format information, with 2 links inside to read http://forums.adobe.com/thread/1270588

          Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing

          http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions

          Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download

          • 2. Re: video problem in Premier Element 10
            osterhase Level 1

            Thank you John,

             

            I will explore all the issues  you mentioned.

            Yes, the type of files worked before and they are still working in Windows Media and in Roxio movie maker.

            I se the latest  version of Quick Time and I did roll back the driver of my Evea  Nvideo Geforce GT 630 diver

            to the earliest version on their website, 327.23. My system is Intel Core I-5 2500 CPU@3.30 GHZ. Hard drive 500 Gb with over 200GB free. I uninstalled and reinstalled Premier Elements a couple of times. The camera I use for video is a Canon G12,

            Friedel Lenz

            • 3. Re: video problem in Premier Element 10
              A.T. Romano Level 7

              Fridel Lenz

               

              If you are a Premiere Elements 10 user who has a NVIDIA GeForce video card that is "up to date", there is a 99.99999% certainty that your issue is related to the need to roll back the NVIDIA card driver rather than assure that it is up to date. That is all explained in the Announcement that appears at the top of this forum. For your convenience, here is a copy/paste of that Announcement that I wrote

               

              Announcement: Premiere Elements 10 NVIDIA Video Card Driver Roll Back

              If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you are experiencing Premiere Elements 10 display and/or unexplained program behavior, then your first line of troubleshooting needs to be rolling back the video card driver version instead of assuring that it is up to date.

               

              Since October 2013 to the present, there have been a growing number of reports about display and unexplained workflow glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce video card. If this applies to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card driver as far as is necessary to get rid of the problems. The typical driver roll back has gone back as far as March – July 2013 in order to get a working Premiere Elements 10. Neither NVIDIA nor Adobe has taken any corrective action in this regard to date, and none is expected moving forward.

               

              Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports

              http://forums.adobe.com/thread/1317675

               

              Older NVIDIA GeForce drivers can be found

              http://www.nvidia.com/Download/Find.aspx?lang=en-us

               

              A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the driver roll back can be found

              http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.ht m

               

               

              The links in the Announcement give you the history as well as the how to fix.

               

              Please let us know the outcome.

               

              Thank you.

               

              ATR

              • 4. Re: video problem in Premier Element 10
                osterhase Level 1

                Thank you for all your help,

                 

                Rolling back to an even erlier version driver for my GeForce GT 630

                finnally did the trick, version 320.49 works.I am able now viev my videos and edit them.

                My system:

                I use the latest  version of Quick Time and I did roll back the driver of my Evea  Nvideo Geforce GT 630 diver

                to the earliest version on their website, 327.23. My system is Intel Core I-5 2500 CPU@3.30 GHZ. Hard drive 500 Gb with over 200GB free. I uninstalled and reinstalled Premier Elements a couple of times. The camera I use for video is a Canon G12,  Driver 327.23 did not work nor did the latest 335.23

                 

                Thank you all again for your help.

                • 5. Re: video problem in Premier Element 10
                  A.T. Romano Level 7

                  Fridel Lenz

                   

                  Thanks for the follow up on the Premiere Elements 10 NVIDIA issue. Your results are helpful to all who find themselves in this situation.

                   

                  By the way, are you working on Windows 7, 8, or 8.1 64 bit? You gave a lot of details of your computer environment, but I did not see the computer operating system named.

                   

                  Best wishes

                   

                  ATR

                  • 6. Re: video problem in Premier Element 10
                    osterhase Level 1

                    Window 7 64bit 

                    Friedel Lenz

                    • 7. Re: video problem in Premier Element 10
                      A.T. Romano Level 7

                      Friedel Lenz

                       

                      Thank you for the additional information.

                       

                      I have just included your results in the Roll Back Thread that I started to keep a history on the issue which Premiere Elements 10 users can reference.

                       

                      See Post 70.

                       

                      http://forums.adobe.com/thread/1317675?start=40&tstart=0

                       

                      Many thanks for taking the time to report the issue and results.

                       

                      ATR