4 Replies Latest reply: Sep 18, 2014 9:57 AM by Erik Lord RSS

    Index file from Captivate 7 quiz displaying blank when published

    pokeyoke Community Member
    pokeyoke Mar 15, 2014 6:45 AM

      Hi All,

       

      I'm using Captivate 7 (7.0.1.237), and am publishing having both SWF & HTML5 options checked. Quiz is published to internal server. The index.html file is displaying a blank (the other files including the module.htm, & module_fs.htm file are working fine.

       

      Could someone please help?

       

      Thanks,

      PY

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        • 1. Re: Index file from Captivate 7 quiz displaying blank when published
          pokeyoke Community Member
          pokeyoke Mar 18, 2014 12:25 AM (in response to pokeyoke)

          Hello everyone - I'm trying add more detail to my question in seeking a response. I tried some of the things suggested in the posts in this Forum - when i run the index.html (from the webserver) on Firefox with Firebug running - i get the below error in the console. Could someone please take a look and please help? Has anyone faced any issues with the cp.DoCPInit();

           

          Please note that i'm not that good with html or javascript.

           

          Please note pointing to the folder location - the index.html runs perfectly fine on localhost (XAMPP). This issue is only occuring after FTPing & running from the webserver. Additionally, i have other modules that are running perfectly fine. Its only this quiz module - and that too just the index.html file causing this issue. Like i mentioned the module.htm, & module_fs.htm file are loading fine.

           

          index html error.JPG

          Thanks for your help!

          PY

          • 2. Re: Index file from Captivate 7 quiz displaying blank when published
            pokeyoke Community Member
            pokeyoke Mar 19, 2014 11:04 AM (in response to pokeyoke)

            Folks - Did anyone face, report OR resolve a similar issue? Can anyone from Adobe please respond?

             

            Appreciate if you could point me to any resolution discussion to similar issues in the past. (I reviewed & searched the forum but couldn't find a similar occurence OR may have missed if there were any).

             

            Else could someone suggest if there's a different way I can create a ticket to Adobe as a Captivate customer?

             

            Appreciate any direction here from this forum.I'm assuming this is to do with Captivate (and not the webserver) as the other pages are working, and seems like the page rendering is getting stuck (given the spinning wheel -but i don't know).

             

            Thanks for your help!

            PY

            • 3. Re: Index file from Captivate 7 quiz displaying blank when published
              shadow1812000
              shadow1812000 Sep 11, 2014 11:38 PM (in response to pokeyoke)

              I'm having a similar issue, except when I open the directory online it simply stalls on the 'spinning wheel' loader, even after 30 minutes of waiting, the tutorial never shows. Yet, when opening on an internal server or PC it loads instantly.

               

              Did you managed to find any solutions? I haven't found how to fix this online.

              • 4. Re: Index file from Captivate 7 quiz displaying blank when published
                Erik Lord CommunityMVP
                Erik Lord Sep 18, 2014 9:57 AM (in response to pokeyoke)

                By the error in your screenshot, it seems to me that since that JS function isn't defined, that the JS file (that defines all the functions) is missing.

                But first...

                You're trying 'index.html', right?

                That means you're NOT publishing to SCORM, right?

                AND when you publish a CP file, the default SWF HTML file is the 'title-of-project.html'. The default HTML5 HTML file is 'index.html' or 'index_SCORM.html'.

                AND if you publish to both, you should point to 'multiscreen.html' so CP can decide which best to serve up...

                SO if you're pointing to the index.html file, you're forcing the HTML5 version, which your desktop browser may not support...

                 

                If that's not it...

                Are you SURE you uploaded ALL the assets from the published piece?

                Are they all in the same relative file structure as they are when published?

                Could it be the webserver you're testing from is blocking JS files?

                Or your local machine security (AV, firewall, group policy, etc)?

                Some issue with the FTP process where the JS file is being changed somehow or incomplete (i.e. 'binary' vs 'ascii' upload setting)?

                 

                I'm pretty sure all JS functions are defined in an external .js file. Look through your published project files and verify...

                If so, see if you can call up that JS file directly in the browser from the URL. For example, if your project URL is:

                http://mywebserver.tld/project/index.html

                then try to do

                http://mywebserver.tld/project/scormdriver.js

                or variations of...

                 

                HTH!