1 Reply Latest reply on Mar 16, 2014 6:50 AM by Noel Carboni

    Photoshop CC (Version: 14.2.1)  regularly crashes while working in 3D. My PC is Windows 8.1.

    artbysimon

      Photoshop CC 64bit regularly crashes while working in 3D. My PC is Windows 8.1.  I am trying to create 3D text but while I am adjusting extrusion depths or editing the materials, the program crashes.  I am able adjust my graphics card settings to give more memory to Photoshop for 3D, but I don't know what are the best settings to use.

       

       

      Here are my System Settings:

      Adobe Photoshop Version: 14.2.1 (14.2.1 20140207.r.570 2014/02/07:23:00:00) x64

      Operating System: Windows 8 64-bit

      Version: 6.2

      System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

      Physical processor count: 4

      Logical processor count: 8

      Processor speed: 3392 MHz

      Built-in memory: 16322 MB

      Free memory: 11910 MB

      Memory available to Photoshop: 14588 MB

      Memory used by Photoshop: 60 %

      Image tile size: 1024K

      Image cache levels: 4

      Font Preview: Disabled

      TextComposer: Middle Eastern and South Asian

      Display: 1

      Display Bounds: top=0, left=0, bottom=1080, right=1920

      OpenGL Drawing: Enabled.

      OpenGL Allow Old GPUs: Not Detected.

      OpenGL Drawing Mode: Advanced

      OpenGL Allow Normal Mode: True.

      OpenGL Allow Advanced Mode: True.

      AIFCoreInitialized=1

      AIFOGLInitialized=1

      OGLContextCreated=1

      NumGPUs=1

      gpu[0].OGLVersion="3.0"

      gpu[0].MemoryMB=3072

      gpu[0].RectTextureSize=16384

      gpu[0].Renderer="GeForce GT 640/PCIe/SSE2"

      gpu[0].RendererID=4683

      gpu[0].Vendor="NVIDIA Corporation"

      gpu[0].VendorID=4318

      gpu[0].HasNPOTSupport=1

      gpu[0].DriverVersion="9.18.13.2702"

      gpu[0].Driver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"

      gpu[0].DriverDate="20130829000000.000000-000"

      gpu[0].CompileProgramGLSL=1

      gpu[0].TestFrameBuffer=1

      gpu[0].OCLPresent=1

      gpu[0].OCLVersion="1.1"

      gpu[0].CUDASupported=1

      gpu[0].CUDAVersion="4.2.1"

      gpu[0].OCLBandwidth=3.34988e+010

      gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.30 NVIDIA via Cg compiler"

      gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]

      gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

      gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

      gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

      gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

      gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

      gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

      gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]

      gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

      gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

      gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

      gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

      gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

      gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

      gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

      gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

      gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

      gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

      gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

      gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

      License Type: Subscription

      Serial number: 90970360143810218198

      Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\

      Temporary file path: C:\Users\Simon\AppData\Local\Temp\

      Photoshop scratch has async I/O enabled

      Scratch volume(s):

        Startup, 2.71T, 2.17T free

      Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\Plug-Ins\

      Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\

       

       

      Installed components:

         ACE.dll   ACE 2013/10/29-11:47:16   79.548223   79.548223

         adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850

         AdobeLinguistic.dll   Adobe Linguisitc Library   7.0.0  

         AdobeOwl.dll   Adobe Owl 2013/10/25-12:15:59   5.0.24   79.547804

         AdobePDFL.dll   PDFL 2013/10/29-11:47:16   79.508720   79.508720

         AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1786  

         AdobeXMP.dll   Adobe XMP Core 2013/10/29-11:47:16   79.154911   79.154911

         AdobeXMPFiles.dll   Adobe XMP Files 2013/10/29-11:47:16   79.154911   79.154911

         AdobeXMPScript.dll   Adobe XMP Script 2013/10/29-11:47:16   79.154911   79.154911

         adobe_caps.dll   Adobe CAPS   7,0,0,21  

         AGM.dll   AGM 2013/10/29-11:47:16   79.548223   79.548223

         ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31  

         aif_core.dll   AIF   5.0   79.534508

         aif_ocl.dll   AIF   5.0   79.534508

         aif_ogl.dll   AIF   5.0   79.534508

         amtlib.dll   AMTLib (64 Bit)   7.0.0.249 BuildVersion: 7.0; BuildDate: Thu Nov 14 2013 15:55:50)   1.000000

         ARE.dll   ARE 2013/10/29-11:47:16   79.548223   79.548223

         AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

         AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

         Bib.dll   BIB 2013/10/29-11:47:16   79.548223   79.548223

         BIBUtils.dll   BIBUtils 2013/10/29-11:47:16   79.548223   79.548223

         boost_date_time.dll   DVA Product   7.0.0  

         boost_signals.dll   DVA Product   7.0.0  

         boost_system.dll   DVA Product   7.0.0  

         boost_threads.dll   DVA Product   7.0.0  

         cg.dll   NVIDIA Cg Runtime   3.0.00007  

         cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

         CIT.dll   Adobe CIT   2.1.6.30929   2.1.6.30929

         CITThreading.dll   Adobe CITThreading   2.1.6.30929   2.1.6.30929

         CoolType.dll   CoolType 2013/10/29-11:47:16   79.548223   79.548223

         dvaaudiodevice.dll   DVA Product   7.0.0  

         dvacore.dll   DVA Product   7.0.0  

         dvamarshal.dll   DVA Product   7.0.0  

         dvamediatypes.dll   DVA Product   7.0.0  

         dvaplayer.dll   DVA Product   7.0.0  

         dvatransport.dll   DVA Product   7.0.0  

         dvaunittesting.dll   DVA Product   7.0.0  

         dynamiclink.dll   DVA Product   7.0.0  

         ExtendScript.dll   ExtendScript 2013/10/30-13:12:12   79.546835   79.546835

         FileInfo.dll   Adobe XMP FileInfo 2013/10/25-03:51:33   79.154511   79.154511

         filter_graph.dll   AIF   5.0   79.534508

         icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

         icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

         imslib.dll   IMSLib DLL   7.0.0.145  

         JP2KLib.dll   JP2KLib 2013/10/29-11:47:16   79.248139   79.248139

         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

         libiomp5md.dll   Intel(R) OMP Runtime Library   5.0  

         libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

         LogSession.dll   LogSession   2.1.2.1785  

         mediacoreif.dll   DVA Product   7.0.0  

         MPS.dll   MPS 2013/10/29-11:47:16   79.535029   79.535029

         msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428  

         msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

         msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428  

         msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

         msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428  

         msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         PatchMatch.dll   PatchMatch 2013/10/29-11:47:16   79.542390   79.542390

         pdfsettings.dll   Adobe PDFSettings   1.04  

         Photoshop.dll   Adobe Photoshop CC   CC  

         Plugin.dll   Adobe Photoshop CC   CC  

         PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   4.2.0.36  

         PSArt.dll   Adobe Photoshop CC   CC  

         PSViews.dll   Adobe Photoshop CC   CC  

         SCCore.dll   ScCore 2013/10/30-13:12:12   79.546835   79.546835

         ScriptUIFlex.dll   ScriptUIFlex 2013/10/30-13:12:12   79.546835   79.546835

         svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

         tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

         tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

         updaternotifications.dll   Adobe Updater Notifications Library   7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   7.0.1.102

         WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078

       

       

       

       

      Required plug-ins:

       

       

         3D Studio 14.2.1 (14.2.1 x001)

         Accented Edges 14.2.1

         Adaptive Wide Angle 14.2.1

         Angled Strokes 14.2.1

         Average 14.2.1 (14.2.1 x001)

         Bas Relief 14.2.1

         BMP 14.2.1

         Camera Raw 8.3

         Camera Raw Filter 8.3

         Chalk & Charcoal 14.2.1

         Charcoal 14.2.1

         Chrome 14.2.1

         Cineon 14.2.1 (14.2.1 x001)

         Clouds 14.2.1 (14.2.1 x001)

         Collada 14.2.1 (14.2.1 x001)

         Color Halftone 14.2.1

         Colored Pencil 14.2.1

         CompuServe GIF 14.2.1

         Conté Crayon 14.2.1

         Craquelure 14.2.1

         Crop and Straighten Photos 14.2.1 (14.2.1 x001)

         Crop and Straighten Photos Filter 14.2.1

         Crosshatch 14.2.1

         Crystallize 14.2.1

         Cutout 14.2.1

         Dark Strokes 14.2.1

         De-Interlace 14.2.1

         Dicom 14.2.1

         Difference Clouds 14.2.1 (14.2.1 x001)

         Diffuse Glow 14.2.1

         Displace 14.2.1

         Dry Brush 14.2.1

         Eazel Acquire 14.2.1 (14.2.1 x001)

         Embed Watermark 4.0

         Entropy 14.2.1 (14.2.1 x001)

         Extrude 14.2.1

         FastCore Routines 14.2.1 (14.2.1 x001)

         Fibers 14.2.1

         Film Grain 14.2.1

         Filter Gallery 14.2.1

         Flash 3D 14.2.1 (14.2.1 x001)

         Fresco 14.2.1

         Glass 14.2.1

         Glowing Edges 14.2.1

         Google Earth 4 14.2.1 (14.2.1 x001)

         Grain 14.2.1

         Graphic Pen 14.2.1

         Halftone Pattern 14.2.1

         HDRMergeUI 14.2.1

         IFF Format 14.2.1

         Ink Outlines 14.2.1

         JPEG 2000 14.2.1

         Kurtosis 14.2.1 (14.2.1 x001)

         Lens Blur 14.2.1

         Lens Correction 14.2.1

         Lens Flare 14.2.1

         Liquify 14.2.1

         Matlab Operation 14.2.1 (14.2.1 x001)

         Maximum 14.2.1 (14.2.1 x001)

         Mean 14.2.1 (14.2.1 x001)

         Measurement Core 14.2.1 (14.2.1 x001)

         Median 14.2.1 (14.2.1 x001)

         Mezzotint 14.2.1

         Minimum 14.2.1 (14.2.1 x001)

         MMXCore Routines 14.2.1 (14.2.1 x001)

         Mosaic Tiles 14.2.1

         Multiprocessor Support 14.2.1 (14.2.1 x001)

         Neon Glow 14.2.1

         Note Paper 14.2.1

         NTSC Colors 14.2.1 (14.2.1 x001)

         Ocean Ripple 14.2.1

         Oil Paint 14.2.1

         OpenEXR 14.2.1

         Paint Daubs 14.2.1

         Palette Knife 14.2.1

         Patchwork 14.2.1

         Paths to Illustrator 14.2.1

         PCX 14.2.1 (14.2.1 x001)

         Photocopy 14.2.1

         Photoshop 3D Engine 14.2.1 (14.2.1 x001)

         Photoshop Touch 14.0

         Picture Package Filter 14.2.1 (14.2.1 x001)

         Pinch 14.2.1

         Pixar 14.2.1 (14.2.1 x001)

         Plaster 14.2.1

         Plastic Wrap 14.2.1

         PNG 14.2.1

         Pointillize 14.2.1

         Polar Coordinates 14.2.1

         Portable Bit Map 14.2.1 (14.2.1 x001)

         Poster Edges 14.2.1

         Radial Blur 14.2.1

         Radiance 14.2.1 (14.2.1 x001)

         Range 14.2.1 (14.2.1 x001)

         Read Watermark 4.0

         Reticulation 14.2.1

         Ripple 14.2.1

         Rough Pastels 14.2.1

         Save for Web 14.2.1

         ScriptingSupport 14.2.1

         Shake Reduction 14.2.1

         Shear 14.2.1

         Skewness 14.2.1 (14.2.1 x001)

         Smart Blur 14.2.1

         Smudge Stick 14.2.1

         Solarize 14.2.1 (14.2.1 x001)

         Spatter 14.2.1

         Spherize 14.2.1

         Sponge 14.2.1

         Sprayed Strokes 14.2.1

         Stained Glass 14.2.1

         Stamp 14.2.1

         Standard Deviation 14.2.1 (14.2.1 x001)

         STL 14.2.1 (14.2.1 x001)

         Sumi-e 14.2.1

         Summation 14.2.1 (14.2.1 x001)

         Targa 14.2.1

         Texturizer 14.2.1

         Tiles 14.2.1

         Torn Edges 14.2.1

         Twirl 14.2.1

         Underpainting 14.2.1

         Vanishing Point 14.2.1

         Variance 14.2.1 (14.2.1 x001)

         Variations 14.2.1 (14.2.1 x001)

         Water Paper 14.2.1

         Watercolor 14.2.1

         Wave 14.2.1

         Wavefront|OBJ 14.2.1 (14.2.1 x001)

         WIA Support 14.2.1 (14.2.1 x001)

         Wind 14.2.1

         Wireless Bitmap 14.2.1 (14.2.1 x001)

         ZigZag 14.2.1

       

       

      Optional and third party plug-ins: NONE

       

       

      Plug-ins that failed to load: NONE

      Flash:

         Adobe Exchange

         Kuler

      Installed TWAIN devices: NONE

        • 1. Re: Photoshop CC (Version: 14.2.1)  regularly crashes while working in 3D. My PC is Windows 8.1.
          Noel Carboni Level 8

          The interactive manipulations in 3D are quite dependent on the display driver for your video card.   I notice yours is a bit out of date:

           

          >gpu[0].DriverDate="20130829000000.000000-000"

           

          It's possible a newer driver may help.  Visit nVidia.com to facilitate downloading/installing their latest release.

           

          That said, I've also found Photoshop can get flakey once you start working on 3D stuff.  I've had amazing, long sessions where it just worked, and I've had others where it just wouldn't cooperate - doing exactly the same things. 

           

          It's then that you start to appreciate the auto-save in the background, but even then once in a while it doesn't auto-recover, so you want to save your work in multiple master files fairly often.

           

          I think the latest version (14.1.2) seems about the most stable for 3D work so far.

           

          -Noel