2 Replies Latest reply on Mar 27, 2015 10:26 PM by mrargonavis

    After Effects CC installation freeze


      I am attempting to install After Effects CC on a 15" Macbook Pro running Mavericks 10.9.2. Machine is 2.7 Ghz i7, 16GB 1600 MHz DDR3.


      The installer hangs at 90% which from reading elsewhere seems to suggest the extraction isn't initialising. If I stop and restart the install it chenges to 'updating After Effects CC' and hangs at either 0% or 50%.


      Using the adobe cleaner tool doesn't help.


      Any suggestions? This is preventing me from using the app. Other apps install without issue.