I am one user of a 5 seat team account. I have a desktop iMac running OS 10.8.5.
I need to use CC on a secondary laptop for working at home. CC is installed on the laptop but will not launch - it says it has already been installed on two other devices.
I am aware that CC can't run on both the primary and secondary machines at the same time, but I have quit CC on the desktop and tried to launch CC on the laptop, but without success.
Below is a screen grab of our team - note that although we have different names and email addresses, we can only log-in via the administrator's email address. Can it be that, because of this, Adobe thinks my individual member seat account is already being used?
Is there a way of accessing preferences for each member so they can allocate 2 machines each.
Help - I need this to work asap!
Welcome to Adobe Forum,
Two seats were activated on 2nd December 2013, out of which one is deactivated.The second Activation was done on 9Th March 2014.
These both activation is for Team CC. It is under the ID that is registered in Forums.
Under this ID, there is no individual CC registered. So anyone of the subscription needs to be deactivated.