thank you - but that file doesn't exist - I am using windows 7 64 bit if that makes a difference.
Yes the BadDrivers.txt file does exist for Premiere Elements 9.0/9.0.1 running on Windows 7 64 bit when you use the following instructions specific to what you have
Local Disk C
and in the 9.0 Folder is the BadDrivers.txt file that you delete. Please be sure to have Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited. After you open a Premiere Elements project, the program will generate at new BadDrivers.txt file and hopefully your issue is gone.
The rationale behind the delete of the BadDrivers.txt file can be found in post 10 of this older thread.
That file has been a life saver for many - even those with versions later than 9.
Please let us know if that worked for you.
Thank you, the prior referenced thread said it would be outside the folder marked with the version, I looked out of curiousity and it was inside so I deleted it, and all is good. Thank you (both) so much!
Good job finding and resolving the issue.
Details need to be specific in your case of Premiere Elements 9.0/9.0.1, not 12.
Thanks for the follow up with the good news.