F Yates wrote:
Does CS5 automatically de-activate itself;
Unfortunately not. So you now have the unenviable task of phoning customer support, explaining what happened, and asking them to reset your activations. They have never heard of them refusing to do this, so your only problem is a long wait on the phone. Have you got a good book to read?
Well, things might not be as they seem.
I've just had an hour on the live chat system. I'm not sure the guy at the end knew what I was on about, but eventually he told me that my registration showed that I still had one install left against my registration number. On the face of it CS5 deactivated itself when the format was carried out.
The proof of the pudding.....
Maybe they knew about this at the shop and did it before formatting?
Even if there was an auto-deactivate on uninstall (why not BTW?) - a complete reformat is like dropping a nuke on the whole software. It wouldn't know what hit it.
The shop can't have done that, because there was nothing left to work with. I'd had a complete system failure, and couldn't gain access to any programmes. All I can think is that it auto deactivated somehow. Adobe are adamant that I still have one life left, so something has happened somehow!!!