3 Replies Latest reply: Mar 19, 2014 3:52 AM by Willam van Weelden RSS

    Upgrading Project from RH10 -> RH11 ...Has stopped working...please assist!




      First time post, based on need…My organization currently utilizes Robohelp for building their help documentation, and we are trying to assess the feasibility of  upgrading to RH11. Our last help document was built using RH10, we can publish just fine, and all appears well.  I’ve recently installed the RH11 trail just to see if I can get it working .


      I open the project from our shared location, and it downloads the current project files to my local machine. From there I point RH to my project file and choose ‘open’. From there it recognizes that the project was built in an older version, and it asks if I would like to upgrade. I choose the upgrade option, and all appears well until it gets to the reloading files step (viewing the status bar at bottom). No progress is made, and I give it about 5 minute until I get the message from robohelp


      … “Robohelp has stopped working.”


      Windows 8 8.1

      RH 11 Trial 64 bit


      Any help regarding this would be greatly appreciated!


      Thank You!