9 Replies Latest reply on Mar 18, 2014 10:36 AM by mbreath

    "Cannot apply the new theme" error message


      A few days ago, my themes were working fine in Adobe Captivate 7.  I created a custom theme, and now I can still see the pre-loaded themes in the Themes Panel, but when I click on a theme, I get the same "Cannot apply the new theme" error message no matter which theme I choose, what project I'm in, or if it is a new or existing project. 


      When I go to the Master Slide it shows no pre-sets either.


      I checked my Adobe Captivate Theme folder and it looks like the only thing in there now are skins (although I'm not sure what was in there before).  I have no idea how everything just disappeared.  I've even tried to uninstall / reinstall the product and for some reason, it does not work.