so basically my University allows students like myself to download the full version of Creative Cloud for free. I went through all the steps and recieved a confirmation email with a redemption code. I then used this code to redeem CC and thought i would be able to download and install programs such as Photoshop, Indesign etc. But i checked my adobe account and apparently i only have access to trial versions of the software. I even tried redeeming again but it said that the code had already been used.
Hope ive explained myself well enough.
Any help appreciated.
Could you please check that you're using the same Adobe ID you used to redeem the membership. I can see a membership under a slightly different email address - edyu instead of edu?
You simply install the CC app and sign in. If the redemption code was properly processed, your software will be available. For anything beyond that you will have to contact support by web chat or phone.