4 Replies Latest reply on Mar 18, 2014 11:40 AM by SMacDougall

    RoboHelp 11 Crashes on startup

    SMacDougall

      I was previously using RoboHelp 8 on Windows 7 64-bit. Yesterday, I uninstalled RoboHelp 8, and installed Technical Communication Suite 5, selecting RoboHelp 11, Acrobat, and Captivate. Now, When I try to launch RoboHelp 11 from the Start menu, the app crashes immediately. The crash details are as follows:

       

      Problem signature:

        Problem Event Name:          APPCRASH

        Application Name:          RoboHTML.exe

        Application Version:          11.0.0.179

        Application Timestamp:          52b00cf5

        Fault Module Name:          StackHash_9223

        Fault Module Version:          0.0.0.0

        Fault Module Timestamp:          00000000

        Exception Code:          c000041d

        Exception Offset:          74d44d62

        OS Version:          6.1.7601.2.1.0.256.1

        Locale ID:          4105

        Additional Information 1:          9223

        Additional Information 2:          9223a3bf336ec7c43c78ce766b7f8f1b

        Additional Information 3:          ff92

        Additional Information 4:          ff922f31972cfa7f5e3da97ce1a35307

       

      Is there an easy way to fix this? I have tried running it as Administrator and not as Administrator, and it made no difference.