2 Replies Latest reply on Mar 18, 2014 4:14 PM by A.T. Romano

    Premiere 11 won't open

    jossalexander

      Having installed Premiere Elements 11, I get:

      -Adobe Premiere Elements 11 has stopped working  A problem caused the program to stop working correctly, please close the program.

      Please help.

        • 1. Re: Premiere 11 won't open
          John T Smith Adobe Community Professional & MVP

          From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
          •What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
          •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
          •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
          •If you are getting error message(s), what is the full text of the error message(s)?
          •What were you doing when the problem occurred?
          •What other software are you running?
          •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?
          •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
          And some other questions...
          •What are you editing, and does your video have a red line over it BEFORE you do any work?
          •Have you viewed the tutorial links at http://forums.adobe.com/thread/1275830 page?
          •Which version of Quicktime do you have installed?

           

          What is your exact brand/model graphics adapter (ATI or nVidia or ???)
          What is your exact graphics adapter driver version?
          Have you gone to the vendor web site to check for a newer driver?
          For Windows, do NOT rely on Windows Update to have current driver information
          -you need to go direct to the vendor web site and check updates for yourself
          ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
          nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

          • 2. Re: Premiere 11 won't open
            A.T. Romano Level 7

            jossalexander

             

            Lots more details are need for a Premiere Elements 11 "won't open" issue.

             

            Top of the list

             

            1. What computer operating system is your Premiere Elements 11 running on?

             

            2. What can't you open

            a. a new project

            b. a project that has been worked on/saved/closed/and you are trying to reopen it

            c. just open to the Welcome Screen for the first time....in this regard, is this a "it worked before but not now" or "it never worked" problem?

             

            Those basic answers will help us to customize a reply to your specific issue.

             

            The second wave of questions will involve computer description and project details, and they will be dependant on the answers to

            the above.

             

            Thank you.

             

            ATR