Try to turn on adobe world-ready paragraph composer on the paragapah panel.
Yes, the world-ready paragraph composer in turned on.
If I change the font to Adobe Arabic or another Arabic font, everything shows correctly. However it would be ideal if I didn't have to change anything from the way the translator laid it out, font included.
Do you have the font installed? THis doesn't sound like a version issue.
That said, if your CS6 is from a Creative Cloud Subscription, then yes, you can download and install a the ME/NA version (but you'll have to uninstall the current version first).
I don't believe my CS6 is from a Creative Cloud subscription. It was installed by my IT department, so I will ask them.
When I receive the files from the translator, they send both an InDesign file and a PDF, so I can see it as they see it. However, the InDesign file looks like this:
But the PDF file looks like this:
They sent me the font file, so I'm assuming I have the right font and the issue is on my end. Or perhaps not?
I'd be interested to learn some details about the font - its exact name, filename, foundry, et cetera. It's a bit of a long shot, but I halfway suspect that your translation provider is using one of the old Quark ArabicXT fonts (with an .axt extension) which was once supported by the Winsoft ME versions of Adobe Indesign, but is no longer supported. I've never seen this myself, mind you, but I can't think of many reasons why your broken Arabic text would render the way it does.