5 Replies Latest reply on Mar 18, 2014 3:52 PM by A.T. Romano

    PE 10 crashing endlessly on Windows 7

    outsidevoice

      Slide show project due this Thursday for my daughter's event - need to get this resolved ASAP.  Crashes after trying to play back slideshow (1 min in) and while trying to burn the DVD ... barely makes it to 6% complete.

       

      Any help is GREATLY appreciated - really hope I didn't waste money on this product.

        • 1. Re: PE 10 crashing endlessly on Windows 7
          A.T. Romano Level 7

          outsidevoice

           

          What video card does your Windows 7 (assumed 64 bit) computer use? NVIDIA?

           

          If so, stop and read the Announcement at the top of the Premiere Elements Forum. For your convenience, the following is a copy/paste of that Announcement.that I wrote

           

          Announcement: Premiere Elements 10 NVIDIA Video Card Driver Roll Back

          If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you are experiencing Premiere Elements 10 display and/or unexplained program behavior, then your first line of troubleshooting needs to be rolling back the video card driver version instead of assuring that it is up to date.

           

          Since October 2013 to the present, there have been a growing number of reports about display and unexplained workflow glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce video card. If this applies to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card driver as far as is necessary to get rid of the problems. The typical driver roll back has gone back as far as March – July 2013 in order to get a working Premiere Elements 10. Neither NVIDIA nor Adobe has taken any corrective action in this regard to date, and none is expected moving forward.

           

          Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports

          http://forums.adobe.com/thread/1317675

           

          Older NVIDIA GeForce drivers can be found

          http://www.nvidia.com/Download/Find.aspx?lang=en-us

           

          A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the driver roll back can be found

          http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.ht ml

           

           

          Now if none of that applies to you, we will take another troubleshooting approach and ask...

           

          1. What are the properties of your project's source media?

          2. What are you setting as the project preset to match the properties of the source media?

          3. Where is this slideshow coming from - solely from a Premiere Elements 10 project or from an Elements Organizer Slideshow brought

          into the Premiere Elements 10 workspace, destination DVD-VIDEO standard or widescreen on DVD disc?

          4. When you get to the burn to and look at the Quality Area of the burn dialog, what is it showing for Space Required and Bitrate (this

          is immediately before you hit the burn button in the burn dialog)?

           

          also

           

          5. If you do not have a NVIDIA video card, what is the video card and is the video card driver up to date according to the web site of the manufacturer

          of the card? Does your computer use 1 or 2 cards?

          6. Do you have the latest version of QuickTime installed on your computer with Premiere Elements 10?

          7. Are you running the program Run As Administrator or from User Account with Administrative Privileges?

          8. Is this a "it worked before  but not now" or "it never worked before" problem? How long have you been working with Premiere Elements 10 on

          the computer involved?

           

          Let us start here and then decide what next. Do not hesitate to ask for clarification if needed.

           

          Thanks.

           

          ATR

          • 2. Re: PE 10 crashing endlessly on Windows 7
            outsidevoice Level 1

            ASTONISHING.

             

            So, I'm fairly technically astute, but this one stumps me. How exactly do I change / rollback the driver?

            • 3. Re: PE 10 crashing endlessly on Windows 7
              John T Smith Adobe Community Professional & MVP

              You go to the nVidia web site and click on the link for older drivers and test to find out which one works for you... using the link ATR provided

              • 4. Re: PE 10 crashing endlessly on Windows 7
                outsidevoice Level 1

                Hmmm. The NVIDIA install gave me an error stating it couldn't find compatable components (or something like that).

                • 5. Re: PE 10 crashing endlessly on Windows 7
                  A.T. Romano Level 7

                  outsidevoice

                   

                  Sorry to learn that you are caught up in this Premiere Elements 10 NVIDIA issue.

                   

                  1. What specific NVIDIA GeForce card do you have?

                   

                  2. When you went to the NVIDIA link with the older drivers, what driver with dating did you select?

                   

                  3. Are you working on Windows 7 32 or 64 bit computer?

                   

                  Please post so that we can double check into your details.

                   

                  Thanks.

                   

                  ATR