Please specify for which product did you place the order and also specify the error you are getting?
Welcome to Adobe Forum,
You have purchased CC for Acrobat pro monthly subscription. It has 20GB of space assigned to you. It is cative, if you have the trial version installed,
You will have to download the CCdesktop App from www.creative.adobe.com by signing in with your Adobe ID.
It has been activated once.
Please specify the error message or code as previously mentioned.