1 Reply Latest reply on Mar 19, 2014 11:10 AM by Rajashree Bhattacharya

    Billing problems

    evans006

      for the past three months, I have been billed $21 TWICE  each month. I do not know why. I have the 19.99 Adobe Illustrator plan. please explain

        • 1. Re: Billing problems
          Rajashree Bhattacharya Adobe Employee

          Hi evan006,

           

          Welcome to Adobe Forum,

           

          Accidentally you have purchased two subscription for illustrator, One was purchased on Jan 13, 2014, the other other was purchased on Jan 12, 2014.

           

          They are registered under your E-mail ID provided here.

           

          I would request you to contact Adobe Support via http://adobe.ly/yxj0t6 & request for cancellation( without any cancelation fee) & complete refund of one of the purchase as it is a duplicate purchase.

           

          Regards,

           

          Rajshree