I've recently been having issues opening files from clients where I get a message telling me the file was created in a newer version of Adobe - this has occurred with both my InDesign CS6 and Illustrator CS6. I have made sure the software is updated but the issue keeps coming up, can anybody offer any advice?
Probably created in Adobe Creative Cloud.
You can get a trial of Creative Cloud that will last 30 days - and see if you can open the files from there.
It's always best to work on the same version of InDesign as the file was created in.
Thanks Eugene, but I'm already running Creative Cloud - sorry, I should've mentioned that in my question - which is why I know the software is right up to date.
I think the file is created on adobe cc.
If you are running creative cloud you can download both indesign cs6 and indesign cc on your computer.