7 Replies Latest reply: Mar 21, 2014 8:15 AM by Captiv8r

Baggage Folder not displaying

starrd Mar 20, 2014 7:18 AM

I'm losing my mind. I tested adding a PDF to my RH 10 project last week and would have sworn the Baggage Files folder appeared after I did that. Now nothing I do will trigger display of the Baggage folder. I've toggled the Project Manager view back and forth; I've readded the file; I've restarted the project. When I toggle between views in the Project Manger pod, the only thing that changes is HTML Files toggles to Project Files but the contents look identical. :/

The only thing I can think of after perusing the forum is that I added the Baggage file to the root folder because we don't have subfolders in the project. I did try attaching it to a specific topic but that didn't have any effect either.

I must be missing something obvious. Help?

1. Re: Baggage Folder not displaying

Captiv8r Mar 20, 2014 1:21 PM (in response to starrd)

Hi there

You aren't losing it. Likely you just changed the view of the Project Manager pod.

Try clicking the icon shown below and the Baggage Files folder should perform a re-appearing act.

Cheers... Rick
Like Show 0 Likes (0)

Actions
2. Re: Baggage Folder not displaying

starrd Mar 20, 2014 1:53 PM (in response to Captiv8r)

Hi Rick

The rhbag.apj file has my entries in it...the file isn't lost but the display behavior is. As I mentioned above, toggling the icon does nothing more than change the title of the top entry between Project Files and HTML Files; both contain my book and my html files. Nothing else in the list changes. I'm baffled.
Like Show 0 Likes (0)

Actions
3. Re: Baggage Folder not displaying

Captiv8r Mar 20, 2014 2:59 PM (in response to starrd)

Can you please share screen captures of the Project Manager pod with both views?

I've never seen this happen before and I wonder if we might see a clue in the screen captures.

Please reply via the browser and use the camera icon to share the images.

Cheers... Rick
Like Show 0 Likes (0)

Actions
4. Re: Baggage Folder not displaying

starrd Mar 20, 2014 3:08 PM (in response to Captiv8r)

Sure! Screenshots below. (PS the broken links are totally not part of the problem, LOL; i'm testing something else).
Like Show 0 Likes (0)

Actions
5. Re: Baggage Folder not displaying

Captiv8r Mar 20, 2014 6:48 PM (in response to starrd)

Wow, never seen that behavior before!

I think I'd first try clearing the .CPD file and see if things normalize.

Cheers... Rick
Like Show 0 Likes (0)

Actions
6. Re: Baggage Folder not displaying

starrd Mar 21, 2014 7:57 AM (in response to Captiv8r)

Thanks Rick. That did not help. I had to uninstall and reinstall to fix it. Odd.
Like Show 0 Likes (0)

Actions
7. Re: Baggage Folder not displaying

Captiv8r Mar 21, 2014 8:15 AM (in response to starrd)

Congratulations! You win the oddest RoboHelp issue of the week award!

Cheers... Rick
Like Show 0 Likes (0)

Actions