Note: I was able to download and install Extension manager CC, and it will launch and load, but it is the only one that works of all the versions I have DLed and installed (CS4, CS5.5, CS6)
1. Extension Manager CC only supports CC products. To install extensions for CS6, you can only use Extension Manager CS6.
2. Please update Extension Manager to the latest version.
3. Since you have installed EM CS5.5/CS6/CC, only the latest installed EM (CC in this case) will be launched when you double click the extension file. So you should launch the EM version you want, then click "Install" button to install extensions for this version.
4. Please right click Extension Manager and click "Run as administrator" from the context menu. If it doesn't crash, quit it and run it as normal.
Thanks for your timely response! I tried to perform the steps you listes but still am not having any luck. I uninstalled the whole CS 5.5 suite (that Dell gives us to use) and tried with a Creative Cloud subscription (CS6 in fireworks is the latest). I also have tried uninstalling 5.5 and 6 and reinstalling. Still no luck. I tried opening the extension manager CS6 by right clicking and selecting Run as administrator, but nothing. This (cs6) is the only version of Extension manager on my computer now and I believe I updated it to the latest version.
Like I said in the original post this issue has only surfaced after I got a new system (same software/same extensions I want to install) so I wonder if it could be a local setting? I noticed Macs had a similar problem when Safari beta was installed. Is there any similar incompatability with PCs?
I appreciate your help on this topic.
Please click "Tools"->"Preferences" menu item in Extension Manager, check "Enable detailed logging" option. Restart Extension Manager. After crash, send all files under "C:\Users\<YourUserName>\AppData\Roaming\Adobe\Extension Manager CS6\Log" folder to email@example.com.
Note that the "C:\Users\<YourUserName>\AppData" is hidden by default. You have to check "Organize"->"Folder and search options"->"View"->"Show hidden files, folders, and drives".
I am unable to perform these tasks because the app crashes before it even loads. I get the blue spin wheel when I click the program launch icon, and then it stops and nothing loads.
Please delete "C:\ProgramData\Adobe\Extension Manager CS6\Configuration\DB\ExMan.db" and "C:\Users\<YourUserName>\AppData\Roaming\Adobe\Extension Manager CS6\Configuration\DB\ExManUser.db" then retry.
There is nothing in either of those folders, I looked to see if it was hidden also, but nothing. I'm confused by this, and I tried reinstalling the whole suite again. Nada.
Thanks again for walking through this with me.
If you don't mind, I'd like to ask you a few questions..
1) Are you running Local or Remote Profiles?
2) Have you changed your profile setting ( either local to remote or remote to local ) since you initially installed CC/CS6 via CC?
3) Have you activated or installed a Windows Media Center for Home networking, or Installed home networking since you initially installed CC/CS6 via CC?
I can in no way help you with your issues, but I've been having issues too, and trying to get to the root of it, I believe it's the Management of Profiles in win7.