Can't move the mouse at all, can't CTRL-ALT-DEL. I have to restart the computer with the reset button.
This happened a few times a few days ago, and stopped after Windows 8 reverted it back to a state where it previously loaded. I was able to use adobe CC products fine.
Then 2 days later, the same thing again; and both times it started when I tried using After Effects CC.
I'm only able to post this as I have to quickly CTRL/ALT/DEL and kill all adobe processes, because after a few seconds, "Updates To Creative Cloud Manager" pops up on the system tray and then freezes the computer entirely..
I tried installing the update, but once it starts installing, it freezes the computer.
I'm using Windows 8 (up to date) 64 bit, 16gb ram.. Help?
I was able to launch Creative Cloud by following the steps in the 2nd post of this thread:
I've updated the CC application, and now I'm updating After Effects. I'll report back if this does not solve the problem.
Try booting into safe mode, then uninstall Adobe creative cloud, that's what I had to do as it kept freezing my entire PC when I logged on. Once you've un-installed it try getting help from someone else.