1 Reply Latest reply on Mar 21, 2014 3:56 AM by greule

    Error message: CONNECTION FAILURE. DOWNLOADING FAILED. IMAGE CANNOT BE LOADED. PLEASE TRY AGA

    cvandyke444

      I recently purchased Photoshop Touch for use on my Samsung Galaxy Note 10.1. I have uploaded files to Creative Cloud from CS5 version of Photoshop. I can view the file thumbnails on my tablet, but when I go to open them, I get the following error every time:

       

      CONNECTION FAILURE. DOWNLOADING FAILED. IMAGE CANNOT BE LOADED. PLEASE TRY AGAIN.

       

      Any ideas on what I can do to resolve this issue would be greatly appreciated. I am ready to pull my hair out!! Thanks