I keep hitting this too. I had no problem until a couple of days ago when I got error 62 during an update.
I unstalled everything but still get "We've encountered the following issues: Creative Cloud desktop failed to install. (Error code: 62)" when I run the latest CreativeCloudSet-Up.exe.
I'm running Windows 8 x64.
Had never heard of that tool, but just tried it and it worked. No more error 62. Thanks!
I'm on MacOS X Yosimetie and trying to install the Creative Cloud desktop application. The first two attemptes the installer just finished around 50% installed. Then I repbooted and tried it again. This time it gave me the "error 62" so I searched and found this thread. After running the CC Cleaner I tried to install again but it just finished around 50% again.
Thanks for your help and time!
Please refer to the help document and thread below where the issue has been resolved:
Please refer to :
- Error Code 62 while trying to install Creative Cloud
- Creative Cloud Help | Install, update, or uninstall apps
I think it will be best to re download.
That still did not work. I even tried to install via a co-workers DMG file that is working.
I've tried re-downloading it about 7 times now. It still just disappears
around 50%. Trying again today after I did a disk permissions repair.
We got Creative Cloud installed! Maybe my solution can be yours as well. I just spent some time with Adobe Chat and Rahul removed into my Mac to remove these files (see pic below):
Also he deleted these "OOBE" folders (see pic below):
From what I saw he deleted everything in relation to the Adobe Applications Manager. After deleting all these files he ran the installer again and it worked. Hope this helps!
This is what happened to me can anyone help
I ran the cc Cleaner tool in safe mode with networking and when asked what to disable, choose the option with the longest string of words that includes creative cloud. Then press enter. The application will finish. Then press enter to exit and restart computer. This worked for me.