12 Replies Latest reply on Jan 19, 2018 11:17 AM by KanikaS

    The Creative Cloud Software Freezes & Crashes my Computer!

    Aaaaaazza Level 1

      Hey! I installed Creative Cloud yesterday after deleting a lot of junk from my Laptop to make sure I have around 100GB free on my HDD. I also defragmented my laptop and did a speed test & everything seemed to indicate my computer was more than qualified to run Adobe Creative Cloud.


      However, every time I open the desktop application it'll work for between 1-10 minutes and then my laptop will freeze. The screen stays on, but I can't move my mouse or anything, meaning I have to hold down the off-button and try again. I've rebooted, reinstalled the software from Adobe several times, and I'm still getting the same problem. I don't have this issue with any of my other software?


      Help please! I spent a ton of money on it and I want it to work. x