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As no one else has come in on this one...
I have an uncomfortable feeling that webhelp has this problem on the latest Mac OS. If you can try it on an earlier version to see if it works there, that will confirm it.
Or would JavaHelp work on a Mac? I have no idea. Just tossing out lifelines for you and your developers to grab at.
I would be interested to learn the outcome.
I can vouch for the TOC working in OS 10.2, maybe 10.3.
Please post back to list your OS.
I couldn't recall the version numbers but I did have in mind there was a 3 involved. So I suspect that 10.2 is OK and 10.3 may have a problem. Are you or anyone else able to check that?
We are using 10.3 and nothing is appearing in the frame to the left. Any ideas?
Sorry no. What we need is for someone to run the same help on a 10.2 and a 10.3 Mac to prove it is the upgrade.
If it is, the only workrounds I can think of are covered above. I am not a Mac user.
Safari might need some of the patches that make WebHelp behave better (to some extent, anyway) in Netscape, Firefox and Opera for Windows.
Let's try to pinpoint the problem.
WebHelp generally loads in this order:
--Main toolbar plain background, then buttons, then the image background, if any.
--The welcome topic
--The minibar at left-- empty frame, then background and icons, if any (browse, synch TOC and hide X)
--Table of contents background
How far does the Mac browser get when you first launch WebHelp?
If the main topic loads, and it has links to other topics. do they work?
Can you get the Index and search to work?
Can you hide the left pane and click Contents to show it? Still empty?