0 Replies Latest reply on Mar 22, 2014 5:19 AM by jlabonte71

    ADE crashes every time I try to return a borrowed item

    jlabonte71 Level 1

      Here is the error detail:


        Stopped working



      Problem signature:

        Problem Event Name:          APPCRASH

        Application Name:          DigitalEditions.exe

        Application Version:

        Application Timestamp:          52b0ff73

        Fault Module Name:          unknown

        Fault Module Version:

        Fault Module Timestamp:          00000000

        Exception Code:          c0000005

        Exception Offset:          0c0e00ac

        OS Version:          6.3.9600.

        Locale ID:          1033


      Happens every time, every book.


      I have uninstalled and reinstalled  It happens on 3 different users on 2 different computers on running Win 7, one running Win 8.1. 


      This is a software issue.  I can't retuen books, I have to wait for the lending period to expire, which means I cannot download any additional books (if I am at my 7 item borrowing limit) until thhe 2 week lending period expires.


      What a completely, utterly, pathetically unacceptbale "product."  Good way to manage DRM, make your software unusable.  At least no one can steal the content.