1. Where exactly is the serial number located on the box? I have entered every number and none of them work.
2. When pressing "redeem" after entering redemption code on serial number retrieval page, nothing happens. Does not go to next step. Cannot install without serial number but cant get serial number. help.
If you bought a standalone product, you will want the forum for that product... not this Cloud forum
If you start at the Forums Index http://forums.adobe.com/index.jspa
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says ALL FORUMS) to open the drop down list and scroll