6 Replies Latest reply on Mar 23, 2014 1:58 PM by bwatson9

    Premiere Elements 12 output problem

    bwatson9

      I am having problems outputting my project. Different errors messages.  One says transcoding error.  Another time it says export error.  Other times it crashes. And then the program won't even open. 

       

      Any suggestions?

       

      bwatson9

        • 1. Re: Premiere Elements 12 output problem
          Steve Grisetti Adobe Community Professional

          A lot depends on a lot.

           

          What operating system are you using? What processor do you have and how much RAM and how much free space is on your hard drive?

           

          How long is your project? What model of camcorder is your video coming from and what format and resolution is it?

           

          Have you ensured that your project file is saved to its own folder, with no other project files in this folder?

           

          When you add your video to your timeline in Expert view, do you see a yellow-orange line above the clips, along the top of the timeline? This indicates a mismatch between project settings and video specs.

           

          If you are on a Windows computer, have you set up your computer to get both Windows and Microsoft Updates -- and have you manually gone to Windows Update and ensured you have even the optional updates that don't install automatically?

           

          When did you last run Disk Cleanup and Disk Defragmenter?

          • 2. Re: Premiere Elements 12 output problem
            bwatson9 Level 1

            Steve,

             

            First, thank you for your prompt response.  This is the first time I have used Premiere Elements 12.  I don't seem to have a manual for the software.

             

            The product was bought with my new computer.  I am using windows 8.1 (64-bit) with Intel Core i7-4770 CPU @ 3.40GHz.  I have 12 GB of installed RAM.  I have 1TB hard drive of which this is the first project I done. 

             

            I have checked to make sure that I am getting all Windows and Microsoft Updates.  I even manually went to Windows Update and installed the optional updates.

             

            The project is a 20 min. video using mostly photos and 2 small video clips.  The project is saved in its own folder.

             

            When I go to the timeline in Expert view I do see an orange-yellow line above the timeline.  It runs the whole length of the project.

             

            I understand from reading the FAQ's that each photo cannot be larger than 1000 x 750 pixels.  I will check that and reduce their size.  Is there anything else that I need to do?

             

            Where can I find a manual?

             

            Thanks,

             

            bwatson9

             

            Date: Sun, 23 Mar 2014 06:31:03 -0700

            From: forums_noreply@adobe.com

            To: tbcmwatson@msn.com

            Subject: Premiere Elements 12 output problem

             

             

             

             

             

             

                  

                       

                       

                       

                Re: Premiere Elements 12 output problem

             

             

                created by Steve Grisetti in Premiere Elements - View the full discussion

             

             

             

            A lot depends on a lot.

            What operating system are you using? What processor do you have and how much RAM and how much free space is on your hard drive?

            How long is your project? What model of camcorder is your video coming from and what format and resolution is it?

            Have you ensured that your project file is saved to its own folder, with no other project files in this folder?

            When you add your video to your timeline in Expert view, do you see a yellow-orange line above the clips, along the top of the timeline? This indicates a mismatch between project settings and video specs.

            If you are on a Windows computer, have you set up your computer to get both Windows and Microsoft Updates -- and have you manually gone to Windows Update and ensured you have even the optional updates that don't install automatically?

            When did you last run Disk Cleanup and Disk Defragmenter?

             

             

             

                 Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/6234402#6234402

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            • 3. Re: Premiere Elements 12 output problem
              John T Smith Adobe Community Professional & MVP

              >Where can I find a manual?

               

              If you want printed, check the link I am going to post for Steve's books on Amazon

               

              The link also has a link to download the user guide as a PDF

               

              The Elements Tutorial Links Page http://forums.adobe.com/thread/1275830 may help

              -has links to the FAQ/TIPS pages

              • 4. Re: Premiere Elements 12 output problem
                Steve Grisetti Adobe Community Professional

                You can find out my about my book -- and see some helpful tutorials -- at

                http://Muvipix.com/pe12.php

                • 5. Re: Premiere Elements 12 output problem
                  bwatson9 Level 1

                  Thanks for the links John.  I have some reading to do!

                   

                  Date: Sun, 23 Mar 2014 08:39:45 -0700

                  From: forums_noreply@adobe.com

                  To: tbcmwatson@msn.com

                  Subject: Premiere Elements 12 output problem

                   

                   

                   

                   

                   

                   

                        

                             

                             

                             

                      Re: Premiere Elements 12 output problem

                   

                   

                      created by John T Smith in Premiere Elements - View the full discussion

                   

                   

                   

                  >Where can I find a manual?

                  If you want printed, check the link I am going to post for Steve's books on Amazon

                  The link also has a link to download the user guide as a PDF

                  The Elements Tutorial Links Page http://forums.adobe.com/thread/1275830 may help

                  -has links to the FAQ/TIPS pages

                   

                   

                   

                       Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/6234676#6234676

                       Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/6234676#6234676

                       To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/6234676#6234676. In the Actions box on the right, click the Stop Email Notifications link.

                        

                             Start a new discussion in Premiere Elements at Adobe Community

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                  • 6. Re: Premiere Elements 12 output problem
                    bwatson9 Level 1

                    Also a big thank you to Steve!

                     

                    From: tbcmwatson@msn.com

                    To: jive-1054421292-1dy9e-2-3pmpg@mail.forums.adobe.com

                    Subject: RE: Premiere Elements 12 output problem

                    Date: Sun, 23 Mar 2014 13:57:10 -0700

                     

                     

                     

                     

                    Thanks for the links John.  I have some reading to do!

                     

                    Date: Sun, 23 Mar 2014 08:39:45 -0700

                    From: forums_noreply@adobe.com

                    To: tbcmwatson@msn.com

                    Subject: Premiere Elements 12 output problem

                     

                     

                     

                     

                     

                     

                          

                               

                               

                               

                        Re: Premiere Elements 12 output problem

                     

                     

                        created by John T Smith in Premiere Elements - View the full discussion

                     

                     

                     

                    >Where can I find a manual?

                    If you want printed, check the link I am going to post for Steve's books on Amazon

                    The link also has a link to download the user guide as a PDF

                    The Elements Tutorial Links Page http://forums.adobe.com/thread/1275830 may help

                    -has links to the FAQ/TIPS pages

                     

                     

                     

                         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/6234676#6234676

                         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/6234676#6234676

                         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/6234676#6234676. In the Actions box on the right, click the Stop Email Notifications link.

                          

                               Start a new discussion in Premiere Elements at Adobe Community

                      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.