1 Reply Latest reply on Apr 5, 2014 2:20 AM by niksy5

    Adobe Creative Cloud installer won’t start (OS X)

    niksy5

      When trying to start Adobe Creative Cloud installer on OS X 10.9.2, nothing happens.

      I’ve traced the problem via Console and got the error like this:

       

      /Volumes/Creative Cloud Installer/Creative Cloud Installer.app/Contents/MacOS/Creative Cloud Installer

      terminating with uncaught exception of type devtech_private::OSStatusException

      abort() called

       

      Running the installer via Terminal error is similar to that one:

       

      libc++abi.dylib: terminating with uncaught exception of type devtech_private::OSStatusException

      Abort trap: 6

       

      Searching for similar cases I’ve run into two other opened discussions on this forum:

       

      What is interesting is that when I create new user account on OS and start the installation, I get the installation window and every other part of installation proces, but on existing account (which works with every app I installed) won’t get to those screens.

       

      For now, I’ve installed necessary applications via direct download and direct installation procedure (http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html) but I think this is not a proper solution.

       

      Thanks in advance!