1 Reply Latest reply on Mar 24, 2014 3:54 AM by sarika02

    Updating CC Desktop app always gives Error code: A12E1

    NickChia Level 1

      Ok, this is getting really old. The fifth release of Adobe Cloud desktop app has come out since I purchased CC last December. Every time, the installer fails with error code: A12E1 (see attached). Again, I followed all the instruction regarding renaming the OOBE folder, first as admin user—then as root. The installer always shuts down and crashes the desktop application. I have a MacBook, Intel OS Lion 10.7.5.

       

      Is Adobe ever going to fix this issue? I am tired of re-installing my Adobe Apps and presets every time the desktop app updates.

       

      Screen Shot 2014-03-23 at 7.49.41 PM.png