2 Replies Latest reply on Mar 23, 2014 7:07 PM by John T Smith

    Recovering license from wiped Win 8.1 upgrade

    Sharon38D Level 1

      Hi -


      I only have two computers. One is a laptop with Win8.0 and the other one is my problem child. It did have Win-7/64-Pro on it. I got the Upgrade to Win8.1/64-Pro. I didn't realize that when the installer said it would save my files, it was only saving data files and no program information what-so-ever. The Adobe license agent doesn't know that my Win-7 install is history and so will only let me run one install. I can't run the cleaner (I don't think) because that install (Win-7) is gone. I really do only have two computers, I'm hoping to find a way to be able to work on tghem both.