4 Replies Latest reply on Mar 24, 2014 11:40 AM by Erik211234

    InDesign CS6 crashes often while moving objects on page

    Erik211234

      Persistent crashing while moving objects from pasteboard to live area, from library to live area, from with live area. Both text and image frames. Sometimes scrolling between pages in a layout.

       

      We are working with the K4 Publishing system, which is not implicated in crash reports. We don't use font management tools.

       

      All crash reports are similar, implicating writing to memory or virtual memory.  All research I've done to date implicates this, but there is nothing concrete, no smoking gun. Here's a sample indicitive of most crashes:

       

      Exception Type:  EXC_BAD_ACCESS (SIGBUS)

      Exception Codes: KERN_PROTECTION_FAILURE at 0x000000000000002a

      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

      Thread 0 Crashed:  Dispatch queue: com.apple.main-thread

      0   com.adobe.InDesign.Text                 0x24262040 GetPlugIn + 4068096

      1   com.adobe.InDesign.Text                 0x2423f0c0 GetPlugIn + 3924864

      2   com.adobe.InDesign.Text                 0x2400ae55 GetPlugIn + 1614101

      3   com.adobe.InDesign.Text                 0x2401f751 GetPlugIn + 1698321

      4   com.adobe.InDesign.Text                 0x24026200 GetPlugIn + 1725632

      5   com.adobe.InDesign.Text                 0x24023fee GetPlugIn + 1716910

      6   com.adobe.InDesign.Text                 0x24024b5f GetPlugIn + 1719839

      7   com.adobe.InDesign.Text                 0x23fe7a69 GetPlugIn + 1469737

      8   com.adobe.InDesign.Text                 0x23ffa685 GetPlugIn + 1546565

      9   ...adobe.InDesign.InCopyShared          0x20c51e43 GetPlugIn + 256147

      10  com.adobe.InDesign.Layout UI            0x2111ea87 GetPlugIn + 336279

      11  com.adobe.InDesign.Layout UI            0x2111fae2 GetPlugIn + 340466

       

       

      We have CS6 installed on Mid-2009 iMacs with 10.6.8 or 10.8.5 and now on brand new iMacs (10.8.5) with tons of memory.

       

      We've remade templates from scratch.

      We've even idml-ed those remade templates and re-imported them.

      We've removed items from pasteboard on some templates.

      We've added ram.

      We've upgraded OS.

      We've bought new hardware.

       

      Crashes persist.  Any one have other ideas? We're just about out...