1 Reply Latest reply on Mar 24, 2014 9:24 AM by Steve Werner

    Adobe application manager does not work

    Thèm concept

      Hi,

       

      I've been trying for several weeks to update from CS6 to CC but my adobe application manager gives me always an error.

       

      It saids Inicializing Application Manager with a progress bar, and then it wants to install a file AAMHelper.exe. when I say ok the following error message appears:

       

      "Adobe genuine software validation failure. The product you are trying to install is not an Adobe Genuine software and it appears to be counterfeit."

       

      And it doesn't give me any more options.

       

      Can you please let me know what to do?

       

      I'm on windows 7.

       

      Thanks,

       

      Michelle