6 Replies Latest reply on Mar 27, 2014 12:02 AM by AbhishekSeth12

    Wierd In Design crash issue

    jeremywearsvans1

      Hello,

       

      I am not as familiar with In Design, but one of my colleagues is trying to open a map she created of our campus and In Design CC keeps crashing. We both have CC so I brought the document over to my machine and have no issues opening it. The only difference between our machines is that hers is running Mavericks and I am on OSX 10.8.5

      She can open just about any other document except for the map she needs to open so I am confused why she would be having an issue? She mentioned her document links two .eps files which I had no problem viewing on my machine but she was wondering if that could be the issue? Since I'm video and animation I don't use In Design as much so I am running out of suggestions for her. Has anyone had this issue using Mavericks? That's the only difference between our machines so it's the only thing i can think of. We both have In Design version 9.2

       

      Thanks,

       

      Jeremy

       

       

      update: She updated to 9.2.1 and is still having the issue.

        • 1. Re: Wierd In Design crash issue
          Peter Spier Most Valuable Participant (Moderator)

          She should start by trying a different user on the Mac to see if it's a program/file issue or a user issue.

          • 2. Re: Wierd In Design crash issue
            AnshulJain19 Adobe Employee

            Hi Jeremy,

             

            Two things can be tried:

            1. You can export document to idml and give her idml to open it in InDesign. If it is a document corruption issue it could be solved by this.

            2. Or she can try deleting her caches and prefrences and then launch InDesign and open document.

            Caches are at: Hard Drive/Users/<USER>/Library/Caches/Adobe InDesign/<Version #>/<Language>

            Preferences are at: Hard Drive/Users/<USER>/Library/Preferences/Adobe InDesign/<Version #>/<Language>/

             

            Regards

            -Anshul

            • 3. Re: Wierd In Design crash issue
              Inselfotograf Level 1

              Hi, same problem here.

              Today I had a notification in the Adobe Application Manager that there is an update to InDesign.

              I better had not pushed the Button to update...

               

              InDesign crashes all the time during start - even without opening a document.

              I can provide the complete error-report if that helps.

               

              InDesign is now Version:         9.2.1.101 (9210)

              I am also on Apple Mavericks 10.9.2

               

               

              Process:         Adobe InDesign CC [1796]

              Path:            /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Adobe InDesign CC

              Identifier:      com.adobe.InDesign

              Version:         9.2.1.101 (9210)

              Code Type:       X86-64 (Native)

              Parent Process:  launchd [204]

              Responsible:     Adobe InDesign CC [1796]

              User ID:         501

               

               

              Date/Time:       2014-03-25 18:15:45.930 +0100

              OS Version:      Mac OS X 10.9.2 (13C64)

              Report Version:  11

              Anonymous UUID:  4B5D07B8-D90D-545E-059D-6C7C8DFB5E1D

               

               

              Sleep/Wake UUID: 01D91ED5-674F-467F-8085-0C7B4C265016

               

               

              Crashed Thread:  0  Dispatch queue: com.apple.main-thread

               

               

              Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

              Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000001

               

               

              VM Regions Near 0x1:

              -->

                  __TEXT                 0000000100000000-0000000100006000 [   24K] r-x/rwx SM=COW  /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Adobe InDesign CC

               

               

              Application Specific Information:

              /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Required/TOC.InDesignPlugin/TOC

               

               

              Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

              0   com.adobe.InDesign.TOC                  0x000000011f5ea216 0x11f5ca000 + 131606

              1   dyld                                    0x00007fff65e78dba ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 40

              2   dyld                                    0x00007fff65e75a62 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 308

              3   dyld                                    0x00007fff65e758f6 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 54

              4   dyld                                    0x00007fff65e6bb0e dyld::runInitializers(ImageLoader*) + 89

              5   dyld                                    0x00007fff65e727cf dlopen + 538

              6   libdyld.dylib                           0x00007fff8cc687ee dlopen + 59

              7   com.apple.CoreFoundation                0x00007fff8deef82c _CFBundleDlfcnLoadFramework + 156

              8   com.apple.CoreFoundation                0x00007fff8de794d5 _CFBundleLoadExecutableAndReturnError + 773

              9   com.apple.CoreFoundation                0x00007fff8deefa2d CFBundleLoadExecutable + 13

              10  ObjectModelLib.dylib                    0x0000000104b1dc57 0x104b10000 + 56407

              11  ObjectModelLib.dylib                    0x0000000104b23e26 0x104b10000 + 81446

              12  ObjectModelLib.dylib                    0x0000000104b22af2 0x104b10000 + 76530

              13  ObjectModelLib.dylib                    0x0000000104b1d4ef 0x104b10000 + 54511

              14  ObjectModelLib.dylib                    0x0000000104b43052 0x104b10000 + 208978

              15  ObjectModelLib.dylib                    0x0000000104b3e3fc ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 7676

              16  com.adobe.InDesign                      0x0000000100001c7e main + 94

              17  com.adobe.InDesign                      0x0000000100001bb4 start + 52

              • 4. Re: Wierd In Design crash issue
                Pradeep Verma Adobe Employee

                Hi Inselfotograf,

                Can you try uninstalling InDesign CC and then installing it again from the Adobe Creative Cloud application.

                Looks like there is some corruption that has happened with your installation. Let me know if it solves your problem or else I will have someone contact you to help resolve the issue.

                • 5. Re: Wierd In Design crash issue
                  Inselfotograf Level 1

                  I uninstalled and reinstalled InDesign CC as you suggested and the problem is now solved.

                  Thank you so much!!!

                  • 6. Re: Wierd In Design crash issue
                    AbhishekSeth12 Employee Moderator

                    Hi Inselfotograf,

                     

                    Can you please share the logs from the following location:

                     

                    /Library/Logs/Adobe/Installers

                     

                    and send them to abseth@adobe.com

                     

                    Thanks,

                    Abhishek.