I've followed many of the step recommend here with no success, including reinstalling EM CC, rebooting, removing all plugins from EM Store...nothing. When I try to launch Ext Mngr, it launches but then hangs. I'm running Creative Cloud on a MacBook running OSX 10.9.2.
Here's my log file:
[Warning] Tue Mar 25 23:34:48.503 2014 (/Volumes/Develop/jenkins_slave_all/workspace/ExMan_7.1.1_RIBS_Mac/ExManCoreLibrary/Mac/. ./Source/Util/SignatureValidator.cpp, 155) -CSignatureValidator::verifySignature: timestamp has an in-range date and is valid!
[Warning] Tue Mar 25 23:39:13.595 2014 (/Volumes/Develop/jenkins_slave_all/workspace/ExMan_7.1.1_RIBS_Mac/ExManCoreLibrary/Mac/. ./Source/Util/ExManProcessMutex.cpp, 31) -CExManProcessMutex::CExManProcessMutex has locked in function: ExManTerminate.
Any help from anyone?
It is a known issue if Extension Manager crashed/force quit during installing, it will hang at the next launch. But after you reboot your MAC, hopefully everything will back to normal.
Would you please try following steps:
1. Delete any files in "/Users/<YourUserName>/Library/Application Support/Adobe/Extension Manager CC/Log", and create a new file "ExManCoreLibLog.YES" in that folder.
2. Reboot your mac
3. Launch Extension Manager, if Extension Manager still gets hang or crashes, please send ExManCoreLibrary.log in "/Users/<YourUserName>/Library/Application Support/Adobe/Extension Manager CC/Log" to firstname.lastname@example.org.
Worked for me! I can now install extenstions inside all CC applications and install from off the desktop. Thanks!