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You need to be sure which nikon camera, because although they all (most) are NEF files, they might require different versions of camera raw than the 6.5 you have in pse 9.
(pse 9 can only use up to camera 6.5)
Here's a list of cameras and the minimum required version of camera raw:
Yes, that's the problem, I guess. She has a Nikon D610 which requires CameraRaw 8.3, which I can't get. So is there any way around this? Am I going to have to get her to convert them to jpeg so I can use them?
Download and install the free Adobe DNG converter (currently version 8.3), convert all the NEF files from the D610 to DNGs (an open source form of Raw file) then open and edit the DNGs in Elements 9. Same result and quality as opening the D610 NEF files directly into Elements 9.
You're a rock star. That's exactly what I needed. Thank you!