2 Replies Latest reply on Mar 27, 2014 9:31 PM by Devendra Kumar

    Unable to get Flash Player working in IE 11 on Windows 8.1

    Carl.Johnson

      1. Active X Filtering Disabled.

      2. Plugin enabled under "run wihtout permissions".

      3. Complete Clean up done!

      4. Flash Player Re-installation done.

      5. IE 11 Windows component re-installation done!

      6. IE Reset Done.

      7 Compatiblity mode checked.

      8. Protected mode disabled.

      9. Security zone settings to default while protected mode disabled.

      10. No other than latest Flash Player windows update installed.

      11.Shockwave Flash Object Version 12.0.0.77 File Date:-Tuesday, March 4, 2014

      12. Malware scanned through Malwarebytes, Norton, Eset, hitman pro, Adware clean, junkware removal, Kaspersky virus removal tool.

      13. Windows updates working.

      14. Latest Java installed and working.

      15. Flash Player Test page says, Flash Player disabled.

        • 1. Re: Unable to get Flash Player working in IE 11 on Windows 8.1
          Mike M Level 6

          "User-Agent Strings"

           

          That may not mean a lot, I'm sure, but it's the root of your problems, and Flash Player has nothing to do with it.

           

          Microsoft "rewrote" the User-Agent Strings for the abomination they call their latest and greatest browser. User-Agent Strings are what websites use to identify the browser you're using and provide the proper content for it's browser engine, like ActiveX stuff, and Flash or HTML5 video. Thanks to the geniuses in Redmond, WA, the User-Agent Strings for IE11 (which has a Trident engine), ID it as either "Gecko" (Firefox) or "Webkit" (Chrome). Problem is: when the site the directs to the content for one of these two engines, the Trident engine in IE can't intepret it and the site then sees IE as an "unidentified" browser.

          The problem with an unidentified browser is that the plug-ins in that browser aren't recognized either, so even though you're up to date, it says you need the latest Flash Player when you use IE11. YouTube... has converted to HTML5 video so if it doesn't detect Flash Player, it can display HTML5 (MP4) video which requires no plug-in to play. Facebook can't do that, because HTML5 doesn't apply to games... only video.

          Microsoft has no plans to "fix" the mess they've created because they think it's a great idea to block you out of the websites you visit.

          They recommend using "Compatibility View" and pretending that you're using an older verison of IE... Problem with that is that it's seen limited success, and you have to enable it for EVERY page that has problems... individually.

          I'm not big on "pretending" so I recommend actually using another browser.

          Firefox (from Mozilla)

          Opera (from Opera)

          Safari (from Apple)

          Chrome (from Google)

          ANY of those will work where IE11 won't, with the Flash Player Plug-in (For all other browsers), and Chrome doesn't even need that because it has its own Flash Player plugin built in.

          • 2. Re: Unable to get Flash Player working in IE 11 on Windows 8.1
            Devendra Kumar Adobe Employee

            Hello Carl,

             

            I can see that you have already done most of the troubleshooting

             

            Please send me your contact information via private message