29 Replies Latest reply on Mar 9, 2017 3:23 PM by symmetricalMan

    Cannot close project in RoboHelp 11

    Hildo den Breejen Level 1

      I'm using RoboHelp 11.

       

      When I do

       

           File -> Close project

       

      nothing happens. I can continue working with the project.

       

      When I exit RoboHelp completely, still nothing happens. This means I have to kill RoboHelp using the Task Manager.

       

      This may be relevant: In the project I have checked the 'Clear project cach (.cpd file) before opening any project'.

      When this is not checked, each time I open my project, RoboHelp says that the cpd file is corrupt and needs to be deleted.

       

      Perhaps these two symptoms have the same cause.. But what could be this cause?

       

      Thanks for any help.

        • 1. Re: Cannot close project in RoboHelp 11
          Captiv8r Adobe Community Professional & MVP

          Hi there

           

          My gut says that something in the project is still being accessed and that's preventing the closure. Is the project perhaps on a Network resource? If so, that may be why it's not closing. I know RoboHelp 10 and 11 are supposed to work better than their predecessors with network locations, but given the choice and all the crud that can happen with networks, I still would opt for working on the project only from a local drive.

           

          Cheers... Rick

          • 2. Re: Cannot close project in RoboHelp 11
            Peter Grainge Adobe Community Professional (Moderator)

            Something is corrupting the CPD when in use. On opening, if the box is ticked a new CPD is created and that is not corrupt.

             

            Please open one of the sample projects and tell us if the same thing happens there. Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

             

            When we know whether the issue is project specific or related to the installation, we can explore some more. If the samples are good, try creating another project.

             

            Let us know what operating system you are on, whether the project is on the local drive and whether source control is involved. Also is this a project created in Rh11 or upgraded?

             


            See www.grainge.org for RoboHelp and Authoring tips

             

             

            @petergrainge

            • 3. Re: Cannot close project in RoboHelp 11
              Hildo den Breejen Level 1

              Thanks,

               

              - The sample projects work fine, and a new project works fine too.

               

              - My project is on the local drive, in my profile, under my Documents folder

               

              - I'm on Windows 8

               

              - The project is under TFS source control. I have tried copying the project and disconnecting this copy completely from TFS. The copied project has the same problems.

               

              - I'd like to test on another machine. but I have only one licence.. so..

               

              - The project was upgraded from RoboHelp 10.

               

              Is there some integrity checker perhaps? I'm considdering to completely rebuild the project structure in a new project, which looks like a lot of work.

              • 4. Re: Cannot close project in RoboHelp 11
                Peter Grainge Adobe Community Professional (Moderator)

                You could always install on another machine in Trial mode. Also the licence does allow installation on a second machine as long as it is for the same user and not in use at the same time on both machines.

                 

                Let's try to avoid a rebuild just yet.

                 

                First get the project out of your profile. That can lead to very long paths with associated problems. Move it to C:\MyProject to start with.

                 


                See www.grainge.org for RoboHelp and Authoring tips

                 

                 

                @petergrainge

                • 5. Re: Cannot close project in RoboHelp 11
                  Hildo den Breejen Level 1

                  Thanks Peter,

                   

                  Useful tips. I tried a shorter path, and another machine.

                  The problem remains..

                   

                  - Hildo

                  • 6. Re: Cannot close project in RoboHelp 11
                    Danguy Level 1

                    Hi Hildo

                    I had the same problem last week on Robohelp 9. My project was also on the TFS source control. From my investigation, it was something connected to the TFS - our IT performed a TFS maintenance the same week the problem started and permissions, branching, etc. were changed - and we think that this is what caused our problems. My advice you check it out with them. Our solution now is that we have moved our project to a neutral place on the TFS where it is not part of the projects/trunk maintenance. We have also been given full admin permissions.

                     

                    Melanie

                    • 7. Re: Cannot close project in RoboHelp 11
                      Hildo den Breejen Level 1

                      Thanks Melanie,

                       

                      I have kind of ruled out the any TFS influence, I believe.

                       

                      - Copied the project out of my TFS workspace,

                      - Made everything writable,

                      - Removed the source control things from the .xpj file

                       

                      But the problem stays..

                       

                      This does make me wonder.. Did I really remove all TFS influence from the project this way?

                      To me it looks like my project files are corrupted now.

                       

                      - Hildo

                      • 8. Re: Cannot close project in RoboHelp 11
                        Peter Grainge Adobe Community Professional (Moderator)

                        A trick that might work.

                         

                        Using the copy that you have unlinked, generate a CHM file. That will ensure your HHP file is up to date.

                         

                        Delete the CPD file and the XPJ file and then reopen the project using the HHP file. See Using the HHP file in http://www.grainge.org/pages/authoring/opening/opening_projects.htm for detailed instructions.

                         

                        Post back if that does not work.

                         


                        See www.grainge.org for RoboHelp and Authoring tips

                         

                         

                        @petergrainge

                        • 9. Re: Cannot close project in RoboHelp 11
                          Hildo den Breejen Level 1

                          Thanks,

                           

                          I 've tried this now.

                          There is no HHP, so I had to download the HHP_builder from Adobe to create a HHP.

                          The XPJ is regenerated when I open the project using the HHP.

                           

                          But the problem still remains..

                           

                          To me this is all magic. The fact that this is possible at all surely means that all these file contain some degree of redundancy.

                          Redundancy can become inconsistency ofcourse..

                          • 10. Re: Cannot close project in RoboHelp 11
                            Peter Grainge Adobe Community Professional (Moderator)

                            An HHP is always created when you generate a CHM so something is fundamentally wrong. Can you share the project with me? See the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct.

                             

                            Yes there is some redundancy but it is there for a reason.

                             


                            See www.grainge.org for RoboHelp and Authoring tips

                             

                             

                            @petergrainge

                            • 11. Re: Cannot close project in RoboHelp 11
                              Danguy Level 1

                              I am following your thread and just want to mention that this is exactly what happened on my Robohelp 9 project. I also had no HHP and on downloading the builder and following your HHP snippet page the problem was still there. Over and above, I could not generate the file to start with to create a chm until the project was taken off the TFS. I would be greatful to hear if you solve this as I reconstructed my whole project and am reluctant to put it back on the TFS.

                               

                              Melanie

                              • 12. Re: Cannot close project in RoboHelp 11
                                Jeff_Coatsworth Adobe Community Professional & MVP

                                Sounds like a TFS/RH interaction gone south to me…

                                • 13. Re: Cannot close project in RoboHelp 11
                                  Peter Grainge Adobe Community Professional (Moderator)

                                  @Jeff

                                   

                                  That's partly why I suggested sending the project to me. Several times people have told me that their project has had all links to source control removed. Then when I get the project the first thing I see is a message telling me the link is broken. If it has been properly removed, that message should not display.

                                   


                                  See www.grainge.org for RoboHelp and Authoring tips

                                   

                                   

                                  @petergrainge

                                  • 14. Re: Cannot close project in RoboHelp 11
                                    Hildo den Breejen Level 1

                                    Peter,

                                     

                                    I've sent the project using WeTransfer.com

                                    I have made all files writeable, removed TFS references from it, and ZIPped the lot.

                                     

                                    Thanks for your time!

                                     

                                    - Hildo den Breejen

                                    • 15. Re: Cannot close project in RoboHelp 11
                                      Peter Grainge Adobe Community Professional (Moderator)

                                      Wow. I am impressed. This project has multiple problems that I have never seen before!

                                       

                                      I am getting exactly the same problem so I think we can rule out TFS.

                                       

                                      I see a lot of broken links in the format

                                       

                                      Users/[username]/Documents/TFS/]path]/Teams.htm

                                       

                                      It is pointing to a file that is part of someone's profile and appears to be linked to TFS.

                                       

                                      I also see a lot of files and images in the root of the project. That's not wrong but it is not best practice and neither of those should cause the problems seen.

                                       

                                      I tried two copies of the project and trashed different halves of the topics. No change.

                                       

                                      Then I thought I would create a CHM so the project had an HHP file. I created a layout for that and Rh went through the motions and created the folder for the CHM but did not create the file.

                                       

                                      Next I tried WebHelp. That created an output that opens with a statement "This help system has no topics". Except it has a TOC that works.

                                       

                                      Then to top it all...

                                       

                                      In the SSL tab of Rh, neither of the new layouts appears. However, if you go create them again, clearly Rh knows about them as it increments the number.

                                       

                                      I will revert to this but that's as much as I can do for now. It may be quicker to create a new project as this one is seriously broken right now. Can I share this copy with a few other people I know and trust?

                                       


                                      See www.grainge.org for RoboHelp and Authoring tips

                                       

                                       

                                      @petergrainge

                                      • 16. Re: Cannot close project in RoboHelp 11
                                        Peter Grainge Adobe Community Professional (Moderator)

                                        I believe the project's root.fpj file is corrupt. Willam van Weelden has a script on his site to fix that.

                                         

                                        Give it a try. I can but not until later.

                                         


                                        See www.grainge.org for RoboHelp and Authoring tips

                                         

                                         

                                        @petergrainge

                                        • 17. Re: Cannot close project in RoboHelp 11
                                          Peter Grainge Adobe Community Professional (Moderator)

                                          http://www.wvanweelden.eu/product/missing-topics-fixer

                                           

                                          I know the projects are showing in Project Manager but still try this.

                                           


                                          See www.grainge.org for RoboHelp and Authoring tips

                                           

                                           

                                          @petergrainge

                                          • 18. Re: Cannot close project in RoboHelp 11
                                            Hildo den Breejen Level 1

                                            Peter,

                                             

                                            We started using RoboHelp only a few months ago, and we set out converting our existing product documentation from Microsoft Word to RoboHelp.

                                             

                                            So we almost immediately had quite a lot of volume in RoboHelp, but little knowledge of it. So we hade to restructure things repeatedly.

                                            Because we want to package the RoboHelp output during the nightly build of our product, we added everyting to TFS. We are still restructuring the RoboHelp project occasionally.

                                            We have sometimes had to use some 'force' to help RoboHelp's interaction with TFS.

                                            Perhaps we have helped too much..

                                             

                                            I'll give Willam's tool a try.

                                             

                                            - Hildo

                                            • 19. Re: Cannot close project in RoboHelp 11
                                              Peter Grainge Adobe Community Professional (Moderator)

                                              Try Willam's script first. If you don't know how to, I can try it but not until later.

                                               

                                              Then knowing where your source originated gives me another idea that I will try later.

                                               


                                              See www.grainge.org for RoboHelp and Authoring tips

                                               

                                               

                                              @petergrainge

                                              • 20. Re: Cannot close project in RoboHelp 11
                                                Hildo den Breejen Level 1

                                                The missing-topics-fixer did not help I'm afraid. Still can't close the project.

                                                This in itself is not the problem of course. But if corruption causes this, I fear more serious trouble later on.

                                                 

                                                I guess I'll have to rebuild the project from scratch now.

                                                 

                                                Do you know of any guidance on how to go about this?

                                                 

                                                Thanks

                                                • 21. Re: Cannot close project in RoboHelp 11
                                                  Peter Grainge Adobe Community Professional (Moderator)

                                                  Can this hold off until Monday? By then I will have had a chance to try one or two other things.

                                                   

                                                  If not, it's a case of creating all the folders and then importing the topics. You can import all the topics in a folder in one go.

                                                   

                                                  The TOC can be created by creating a new one and opting to base it on a copy in the source.

                                                   

                                                  Let me know if you can wait as then I will try a few more things before we have to admit the new project is quicker.

                                                   


                                                  See www.grainge.org for RoboHelp and Authoring tips

                                                   

                                                   

                                                  @petergrainge

                                                  • 22. Re: Cannot close project in RoboHelp 11
                                                    Hildo den Breejen Level 1

                                                    Peter,

                                                     

                                                    Sure, it can wait untill Monday.

                                                    By the way, we can still edit topic files, and check them in. The simple tasks still work.

                                                    The only real problems right now are having to kill RoboHelp, and not being able to reliably maintain the folders in the project manager.

                                                    These are not showstopping problems, but I fear escalation.

                                                     

                                                    Thanks again

                                                     

                                                    Hildo den Breejen

                                                     

                                                    Thanks

                                                    • 23. Re: Cannot close project in RoboHelp 11
                                                      Jeff_Coatsworth Adobe Community Professional & MVP

                                                      @Hildo – not quite sure why you would check the RH project into TFS for inclusion of the help output in your nightly builds – wouldn’t have made more sense to check in the help output only & leave the project outside of TFS? (if that’s your stated aim – usually RH projects get involved with Source Control tools when you’ve got multiple authors all wanting to work on the same project at the same time and you need to keep them all straight)

                                                      • 24. Re: Cannot close project in RoboHelp 11
                                                        Hildo den Breejen Level 1

                                                        Jeff,

                                                         

                                                        We have only one author now, but we will have multiple authors later. Ideally working concurrently on the same RH project. I now fear that concurrency should be limited to topic edits only, because I have become afraid that the project files could be corrupted in a merge process.

                                                         

                                                        But still, I would prefer to completely build our entire product in a controlled environment on a dedicated build server, and not rely on a desktop build of a RH project.

                                                        • 25. Re: Cannot close project in RoboHelp 11
                                                          Jeff_Coatsworth Adobe Community Professional & MVP

                                                          That’s fine – just checking.

                                                           

                                                          FYI – Adobe’s claims to the contrary, most of us old timers still trust our projects being worked on locally (in a nice short c:\projects\ folder structure) rather than have them on a server. YMMV ;>)

                                                          • 26. Re: Cannot close project in RoboHelp 11
                                                            Peter Grainge Adobe Community Professional (Moderator)

                                                            Everything I have tried has failed to fix not being able to close the project. Although you say the issues are not showstoppers, I would not continue working on this project as failure to close says to me that something is seriously broken.

                                                             

                                                            For a start, I have been unable to generate an output or add any new ones.

                                                             

                                                            You have some files with umlauts. I am not sure if these are allowed. Perhaps Willam would comment. Others have quote marks and full stops (periods). Again characters I would avoid. These though should not cause the project to fail to close.

                                                             

                                                            That fact that it does would give me serious concern. I can try to seek further assistance or you may wish to press on sooner and import everything into a new project. If you do, test from time to time that you can close the project and other features are working.

                                                             


                                                            See www.grainge.org for RoboHelp and Authoring tips

                                                             

                                                             

                                                            @petergrainge

                                                            • 27. Re: Cannot close project in RoboHelp 11
                                                              Hildo den Breejen Level 1

                                                              Peter,

                                                               

                                                              Thanks for all the effort you have put in.

                                                               

                                                              The file names reflect the topic names, I believe this a RoboHelp default. I can imagine RH, being a product from the US, having trouble with non-latin characters.

                                                               

                                                              I will start rebuilding the project, using a defensive file naming scheme, and make sure that this scheme is adhered to in future.

                                                               

                                                              I image that at the very least I'll first have to rename some topic files, and references to these files in other topics. Then re-add them to a new project.

                                                               

                                                              Do you know of some list of other things to consider?

                                                               

                                                              Thanks

                                                               

                                                              - Hildo

                                                              • 28. Re: Cannot close project in RoboHelp 11
                                                                Peter Grainge Adobe Community Professional (Moderator)

                                                                Yes the file names reflect the topic names and it used to be that illegal characters for filenames were replaced with underscores. I have brought this to Adobe's attention.

                                                                 

                                                                I would avoid having so many images in the root of your project.

                                                                 

                                                                Also I would not use numbered topics. OLH is not a linear book.

                                                                 

                                                                It might help to take a look at Importing Word docs on my site if there are more documents to be imported.

                                                                 


                                                                See www.grainge.org for RoboHelp and Authoring tips

                                                                 

                                                                 

                                                                @petergrainge

                                                                • 29. Re: Cannot close project in RoboHelp 11
                                                                  symmetricalMan Level 1

                                                                  Don't know if this helps (you may have resolved this ages ago), but I stumbled upon this post when searching for a solution to a similar-sounding problem I've had over the last two days.

                                                                   

                                                                  Problem:

                                                                  1. Discovered missing images listed in my Project Manager.
                                                                  2. Dragged the images back into my topic via Resource Manager.
                                                                  3. Did a build via Single Source Layouts.
                                                                    • Couldn't do further builds - double-clicking anything in the Single Source Layouts panel did nothing.
                                                                    • Couldn't close the project (all the panels would close except for Project Manager.
                                                                    • Couldn't exit RH except by forcing it via Task Manager.
                                                                  4. On opening RH again, all the images I'd re-established were now listed as 'missing' again in Project Manager.

                                                                   

                                                                  Solution:

                                                                  1. Opened RH and made a note of all the 'missing' images listed in Project Manager. Don't do anything else in RH - don't touch anything that would required you making a 'save'.
                                                                  2. Exited RH (you should be able to exit it because you haven't made any changes)
                                                                  3. In Windows Explorer, I located all the source images for the supposed 'missing' images and copied them.
                                                                  4. Pasted the images into my RH projects 'master' folder.
                                                                  5. Opened my RH project again. Upon opening this time, all the 'missing' images listed in Project Manager are now not missing.

                                                                   

                                                                  Something else I noted was that these five 'missing' images just happened to take my project's image count to 5005. Is there a limit to the number of images RH can handle (like maybe 5000)?