I have tried changing credit card. Tried Chat, Tried a message here yesterday, No one can tell me "What is the Problem with my account" I joined Creative Cloud in January and directly paid first month via credit card. Digital River from Luxembourg, bill my Credit Card on the 13th of Feb. In March, I began getting popups that my account would expire in xx days. Instructed me to update my Credit Card info. I checked card balance and it was ok, I changed the Credit Card anyway at Adobe. Still no charge on my Card. I began contacting Help on Chat. (5 times) No-one could tell me what was the problem. Now my creative Cloud Membership is cancelled and I am in a 30 day trial period with Dreamweaver and Photoshop. SOMEONE PLEASE HELP ME FIX THIS!
Hi Jim McKee,
Please PM your order no# and Adobe ID, so that I can check the account details.
To send a PM please click on the picture and then you will find the option of private message.
You may also try to contact Customer Support:
Thanks for responding. My login is email@example.com My Names is James McKee, my Company is OSO Viejo, S.A. My cell phone number is (506) 8827-5533. Cannot find the Order Number. About half an hour ago, I went to the inactive account and put another credit card on file. The Card ends in xxxx 3274. I have checked the balance and it is ok. Still no change in the Inactive Status of my account. It is still in a 30 day Trial.
Hope you can help.