8 Replies Latest reply on Mar 27, 2014 3:02 PM by A.T. Romano

    Editor and Organizer Black

    RuthiC54

      I was almost finished with a video I have worked on for 4 days when the editor and organizer went black. The software keeps shutting down now. What do I do? By the way, the files all loaded. I just can't see them.

        • 1. Re: Editor and Organizer Black
          Steve Grisetti Adobe Community Professional

          Are you saying your screen went black or that you can see the program but you can't see anything in the monitor?

           

          Have you been rendering your video project as you worked? When did you last render it?

           

          Are you unable to open Premiere Elements at all or start a new project?

           

          What model of camcorder did you video come from and what format and resolution is it?

          • 2. Re: Editor and Organizer Black
            RuthiC54 Level 1

            The software went black. It looks like this.Premier Elements_Black Screen.jpg

            Yes, I've been rendering as I go. I am also able to work on other projects and/or start a new one.

             

            I am using a Flip Camera and a Canon PowerShot SX260 HS.

            • 3. Re: Editor and Organizer Black
              A.T. Romano Level 7

              Ruthi54

               

              Somehow that does not look like Premiere Elements 11 or 12. What version of Premiere Elements are you using and on what computer operating system is it running?

               

              If you are running Premiere Elements 10 and your computer uses a NVIDIA GeForce video card, then please read the Announcement at the top of this forum. If you are a Premiere Elements 10 NVIDIA users, then it is mostly likely that you will need to roll back the NVIDIA card version to continue to use your Premiere Elements 10. For your convenience, a copy/paste of the Announcement

               

              Announcement: Premiere Elements 10 NVIDIA Video Card Driver Roll Back

              If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you are experiencing Premiere Elements 10 display and/or unexplained program behavior, then your first line of troubleshooting needs to be rolling back the video card driver version instead of assuring that it is up to date.

               

              Since October 2013 to the present, there have been a growing number of reports about display and unexplained workflow glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce video card. If this applies to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card driver as far as is necessary to get rid of the problems. The typical driver roll back has gone back as far as March – July 2013 in order to get a working Premiere Elements 10. Neither NVIDIA nor Adobe has taken any corrective action in this regard to date, and none is expected moving forward.

               

              Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports

              http://forums.adobe.com/thread/1317675

               

              Older NVIDIA GeForce drivers can be found

              http://www.nvidia.com/Download/Find.aspx?lang=en-us

               

              A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the driver roll back can be found

              http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.ht ml

               

              Please let us rule this factor in or out at the onset.

               

              Thank you.

               

              ATR

               

              Add On...Your screenshot shows some icons at the bottom of the screen that appear to have warning symbols. What do those icons represent?

              • 4. Re: Editor and Organizer Black
                RuthiC54 Level 1

                I am using the 10 version. I am will try to roll back the video card and see if that helps.

                • 5. Re: Editor and Organizer Black
                  A.T. Romano Level 7

                  RuthiC54

                   

                  We will be looking forward to the outcome.

                   

                  The one part of the problem that is not fitting in is your report that the problem is confined to this one project.

                   

                  Looking forward to your results.

                   

                  Thanks.

                   

                  ATR

                  • 6. Re: Editor and Organizer Black
                    RuthiC54 Level 1

                    Honestly, that's what is confusing me too. I'm not sure why it's not working for this one project, but is for others. It's very frustrating, especially since I spent SO much time on it!

                    • 7. Re: Editor and Organizer Black
                      A.T. Romano Level 7

                      RuthiC54

                       

                      Let us get the NVIDIA GeForce aspects definitely ruled out or in.

                       

                      Another confusing aspect of all this is the Premiere Elements 10 Editor and Elements Organizer 10 going "bad" when this one project is opened. Am I correct on that?

                       

                      Are you using any new formats in this one project? But, I think that we will have better focus on all this once we get NVIDIA dealt with one way or the other.

                       

                      My question has become "How do I implicate the Elements Organizer 10 failure simultaneous with the Premiere Elements 10 failure?". But then I would also ask "What are you doing in the Elements Organizer 10, when you are trying to edit your Timeline in the Premiere Elements 10 Editor?

                       

                      There is an Adobe document on damaged project.

                      http://helpx.adobe.com/premiere-elements/kb/troubleshoot-damaged-projects-premiere-element s.html

                       

                      I am not sure if it is appropriate for now. But I will post the link to it just in case and pending further developments.

                       

                      Thanks.

                       

                      ATR

                      • 8. Re: Editor and Organizer Black
                        A.T. Romano Level 7

                        RuthiC54

                         

                        Just a quick question...in the problematic project, does it have a lot of video transitions? If so, what is your typical video transition duration and the duration of the still or video clip that it goes between?

                         

                        Thanks.

                         

                        ATR