What product are you trying to license, what does “redeem my membership” mean, what sort of information did you make a typo in, and what is the expected link for?
Could you please let me know what you mean by redeeming your membership? Did you purchase Creative Cloud from a reseller?
Thank you so much for your time and responses. I will elaborate on my situation:
I bought a Student Teacher Edition Adobe Creative Cloud 12-month prepaid membership from the bookstore at the university where I work. On the back of the card, there is a scratch off redemption code and instrucrions that read 'Your membership begins as soon as you redeem this card. Visit www.creativecloud.com/educard.'
I did this in late Dec or the beginning of Jan, downloaded the cc app, Ai, Ps, Id and Br. I thought everything was fine because I was able to use the programs (just assuming that the 'trial version' was the same as the 'education version.'
When I talked to a chat representative last night, he looked up my number, told me he saw a typo and then we got disconnected. Another chat representative read the thread and then said he would send me a link and a serial number to redeem my membership. Then we got disconnected! I got an email that said I had been sent a link and that my issue was resolved. However, I did not get the link
I really appreciate your help in getting this issue resolved so that I can get back to work. Thank you!
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Thank you for fast reply. Could you please get in touch with us using:
And please quote the Issue Number you did receive.
Thank you. I tried the chat again, and they fixed a typo in my email address.