6 Replies Latest reply on Mar 28, 2014 3:34 AM by Sebastian Knap

    Can't redeem my membership!

    Cheryl123

      Hi

      I have been disconnected from about 10 chat people already. I am tired and sad.

      This is what I think happened:

      I made a typo when I tried to redeem my membership.

      I didn't notice right away because I started using the trial version... today the trial expired.

       

      After chatting whith several reperasentitves that said they would send me a link (but did not, because we got disconnected) I tried to redeem my membership, but it was 'already redeemed.' This is so annoying, especially in the middle of a project.

      I got an email telling me that my issue was resolved, but I didn't get a link, so it is not.

       

      Can someone please help me?