11 Replies Latest reply on Mar 31, 2014 11:34 AM by ssprengel

    Adobe Camera Raw 6.7 Installation Failure

    pevsnem

      From Adobe Bridge CS5, I enter Help, then Updates.

      Adobe Application Manager informs me that I can update Adobe Camera Raw to 6.7.

      I click to install, the software is downloaded tha I get an Installation Failure message.

      When I click on 'Customer Support' on the screen, I am directed to 'http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html'.

      At no point during the installation was I asked for the serial number.

       

      Regards

       

      Mike