The best is probably to contact Adobe support and they will be able to help you.
Welcome to Adobe Support.
Follow the below mentioned link to retrieve your Serial Number
Let us know if that helps!
Very grateful thanks, I have the information now. But I cannot use the serial number or product as my disc is missing and the hard drive with the software was damaged beyond repair in a flood...
I have searched on the adobe web site but cannot find adobe pro 9 anywhere? Can you advise where I could find a download ?
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Please help me.I bought premiere elements 13 at B & H in New York. But I've thrown the box away on which the serial number was, and thus cannot install the disc. I have the receipt with a serial number on the product, but it does not work on the disc. what can J do.