1 Reply Latest reply on Mar 27, 2014 2:02 PM by kglad

    Get error message when trying to open a file in Adobe Indesign

    CatherineA

      Hi,

       

      I would appreciate some help here.

       

      Just installed ID, and want to get started. When I try to open any file (pdf. jpg etc) I get the following message:

      "Can´t open file. It might be that Adobe ID don´t support the file format, that the plug-in-module that supports the file format are missing, or that the file is open in another program".

       

      I have tried ID on both my PC and Mac - the same error message is shown on both computers. It must be said that I am normaly as PS and AI user, and have not tried ID before. Maybe it is an easy solution to the problem, thus Adobe chat line could not help me.

       

      I appreciate any help you can offer!

       

       

      Regards, Catherine A