These questions below may be for a different product... but the kind of information you need to supply is the same, for the products you use
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-PPro Information FAQ http://forums.adobe.com/message/4200840
I have googled & read some of the answers in the forums and will try some of those methods. Someone in my family tried to help by posting this question and they didn't realize I'd already been researching the issue. I don't know how to remove it or close the discussion though.