What computer operating system is your Premiere Elements 12 running on?
Am I understanding your question correctly...is your program crashing when you try to download Movie Menu under
Tools Menu/Movie Menu?
If that is the problem,
1. Does this happen if you try to download one instead of All at one time?
2. Please right click on the desktop icon of the program and select Run As Administrator?
3. Do you have the antivirus and firewalls disabled when you are trying for the download(s)?
4. What happens if you try to download an Instant Movie or Title Templates instead of a Movie Menu...crash also?
Please review the above and then let us know the outcome.