5 Replies Latest reply: Aug 19, 2014 5:50 PM by Tom_01 RSS

    After Effects CC freezes when importing PSD files

    jmshrrsn Community Member

      Version 12.2.1 of after Effects no longer imports Photoshop's PSD files (Photoshop 14.2.1 x64).

       

      The last project I worked on was on 7th March 2014.  Today is the 28th March 2014.  What could have happened in the intervening three weeks I wonder? 

       

      An update to AE I'm guessing...

       

      Is this a known problem?

       

      Is there a fix?

       

      How do I report this to Adobe?

       

      Thanks in anticipation.

       

      James

        • 1. Re: After Effects CC freezes when importing PSD files
          Rick Gerard MVP

          I'm having no problems. OS? What else changed? Any new software installed? PSD Colorspace? 

          • 2. Re: After Effects CC freezes when importing PSD files
            jmshrrsn Community Member

            Hi Rick

             

            New MacPro working fine when set up a month ago.

             

            OS 10.9.2

             

            There have been some new bits of software ranging from Evernote to Soyundflower but I can't see how these will impact on the simple import of a PSD file - the most basic of requirements!

             

            I tried importing the PSD files I used in the last project (from three weeks ago) which worked and hit the same problem.

             

            I've found out how to submit a bug report to Adobe, which I'm in the process of doing, and we'll see what happens.

             

            Thanks for your response.

            • 3. Re: After Effects CC freezes when importing PSD files
              Rick Gerard MVP

              If the images are RGB and simple and about the same size as the comp do you still have a problem? What happens if you change the images to a Tiff or a PNG?

              • 4. Re: After Effects CC freezes when importing PSD files
                Tom_01

                Hi Rick,

                 

                I made sure the images are RGB, but I don't know what simple means. Nor do I know how to make them the same size as the comp (composition?). I saved the images as Tif and PNGs and they imported without crashing. I literally have just opened to the first chapter of After Effects: Classroom in a Book, so please bear with me.

                 

                When I first imported a Photoshop file, AE crashed with this alert:

                 

                After Effects Alert

                Last log message was: <140735304074000>

                <SyncService> <4> CheckConnection: 3.

                 

                Generating crash log, which may take a few minutes.

                 

                (Updated errors below)

                 

                As I mentioned, I'm following the instructions for lesson 1 in the Adobe book, After Effects CC: Classroom in a Book. The first few steps are to import a group of files. I import the footage files first, then when I try the .psd file, AE crashes.

                 

                Here are my specs:

                 

                AE CC 2014 Version 13.0.2.3

                OS X 10.9.4 (13E28)

                iMac 21" late 2009

                3.06 GHz Intel Core 2 Duo

                12 GB RAM

                NVIDIA GeForce 9400 256 MB (I installed the CUDA driver on another account of this iMac--should only need to be done once, no matter whose account, right?)

                 

                Connected over wifi to a Belkin router.

                 

                UPDATE:

                 

                I switched my wifi connection to the 5 GHz band and tried again (since some online searches seemed to indicate this error message had to do with TCP) and got a new error when trying to import the .psd file:

                 

                <ALOG> <5> PSL AE Interface Cache Cache

                created: /Users/[myname]/Documents/Lesson01/Assets/bgwtext.psd.

                 

                 

                UPDATE:

                Switched to ethernet, got the same <ALOG> <5> PSL message, switched back to 2.4 GHz wifi and still get the same message. I cannot replicate the first SyncService error message.

                 

                The Adobe Creative Cloud is connected to the Internet and can download other Adobe applications, however Photoshop Elements 6 shows a "No Internet connection" message when I try to update it. Adobe Acrobat Reader updates fine. I have also tried to import the file in with Root enabled, but to no avail.

                 

                Crash report for AE below:

                 

                Process:         After Effects [2898]

                Path:            /Applications/Adobe After Effects CC 2014/Adobe After Effects CC 2014.app/Contents/MacOS/After Effects

                Identifier:      com.adobe.AfterEffects

                Version:         13.0.2 (13.0.2)

                Code Type:       X86-64 (Native)

                Parent Process:  launchd [275]

                Responsible:     After Effects [2898]

                User ID:         504

                 

                 

                Date/Time:       2014-08-19 10:51:10.888 -0400

                OS Version:      Mac OS X 10.9.4 (13E28)

                Report Version:  11

                Anonymous UUID:  49A8B52B-C8C4-7C01-564E-1B8E1298696F

                 

                 

                 

                 

                Crashed Thread:  0  Dispatch queue: com.apple.main-thread

                 

                 

                Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

                Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010

                 

                 

                VM Regions Near 0x10:

                -->

                    __TEXT                 0000000100000000-0000000100004000 [   16K] r-x/rwx SM=COW  /Applications/Adobe After Effects CC 2014/Adobe After Effects CC 2014.app/Contents/MacOS/After Effects

                 

                 

                Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

                0   com.adobe.psl                 0x000000010e6f45c9 0x10e485000 + 2553289

                1   com.adobe.psl                 0x000000010e67bb2e 0x10e485000 + 2059054

                2   com.adobe.psl                 0x000000010e8c636d 0x10e485000 + 4461421

                3   com.adobe.psl                 0x000000010e71f469 0x10e485000 + 2729065

                4   com.adobe.psl                 0x000000010e749fa0 0x10e485000 + 2903968

                5   com.adobe.psl                 0x000000010e816595 0x10e485000 + 3741077

                6   com.adobe.psl                 0x000000010e72d261 0x10e485000 + 2785889

                7   com.adobe.psl                 0x000000010ea3026f 0x10e485000 + 5943919

                8   com.adobe.psl                 0x000000010ea2d6ed 0x10e485000 + 5932781

                9   com.adobe.psl                 0x000000010ea344f4 0x10e485000 + 5960948

                10  com.adobe.psl                 0x000000010ea2a9c4 PSLGetImageDuration + 36

                11  PIN.dylib                     0x00000001021d4f55 AdobePSL::Image::GetDuration() const + 53

                12  PIN.dylib                     0x000000010212a064 D_PS3p_InitPSL + 4644

                13  PIN.dylib                     0x0000000102128b4e D_PS3_NewSeqSpecFromFile + 1166

                14  PIN.dylib                     0x000000010207a95c PINp_NewSeqSpecFromFileSpec + 6188

                15  PIN.dylib                     0x0000000102079c2a PINp_NewSeqSpecFromFileSpec + 2810

                16  PIN.dylib                     0x000000010207e7ee PIN_NewSeqSpecFromFileSpecH + 270

                17  com.adobe.AfterEffectsLib.framework 0x0000000100227411 Egg_PINImportFileCBX(FILE_Spec*, AE_FIM_ImportOptionsTag*, int, BEE_Item*, AE_FIM_RefconTag*, PIN_NewSeqSpecInfo*) + 721

                18  com.adobe.AfterEffectsLib.framework 0x0000000100227a9e Egg_PINImportFileCB(FILE_Spec*, AE_FIM_ImportOptionsTag*, int, BEE_Item*, AE_FIM_RefconTag*) + 446

                19  com.adobe.AfterEffectsLib.framework 0x00000001002cabb9 FIM_DoImport(FIM_ImportSpec*, BEE_Item*, int, BEE_Item**, int) + 1241

                20  com.adobe.AfterEffectsLib.framework 0x00000001007128d8 CProject::DoCommand(int) + 7640

                21  com.adobe.AfterEffectsLib.framework 0x000000010070b93e CPOutlinePano::HandleDoubleClick(ae::egg::MouseEvent const&) + 302

                22  com.adobe.AfterEffectsLib.framework 0x000000010032aaed CView::DispatchMouseEvent(ae::egg::MouseEvent const&) + 349

                23  com.adobe.AfterEffectsLib.framework 0x000000010032aa12 CView::DispatchMouseEvent(ae::egg::MouseEvent const&) + 130

                24  com.adobe.AfterEffectsLib.framework 0x000000010032aa12 CView::DispatchMouseEvent(ae::egg::MouseEvent const&) + 130

                25  com.adobe.AfterEffectsLib.framework 0x000000010035e334 CDirTabPanel::UI_DoMouseEvent(dvaui::ui::UI_Node*, dvaui::ui::MouseEvent const&) + 820

                26  com.adobe.AfterEffectsLib.framework 0x00000001006d7634 non-virtual thunk to COutlineDir::UI_DoMouseEvent(dvaui::ui::UI_Node*, dvaui::ui::MouseEvent const&) + 52

                27  com.adobe.dvaui.framework     0x0000000103a4e1fc dvaui::ui::UI_Node::UI_DoPointerEvent(dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&) + 44

                28  com.adobe.dvaui.framework     0x0000000103a4a533 dvaui::ui::UI_Node::UI_DispatchPointerEventToLeaf(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&) + 243

                29  com.adobe.dvaui.framework     0x0000000103a4a040 dvaui::ui::UI_Node::DispatchPointerEvent::operator()(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvacore::geom::PointT<float> const&) const + 128

                30  com.adobe.dvaui.framework     0x0000000103a518da std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPoint erEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 154

                31  com.adobe.dvaui.framework     0x0000000103a518c2 std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPoint erEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 130

                32  com.adobe.dvaui.framework     0x0000000103a518c2 std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPoint erEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 130

                33  com.adobe.dvaui.framework     0x0000000103a518c2 std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPoint erEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 130

                34  com.adobe.dvaui.framework     0x0000000103a49201 dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeaf(dvaui::ui::PointerEvent const&, bool) + 65

                35  com.adobe.dvaui.framework     0x0000000103a488c2 dvaui::ui::UI_Node::UI_DispatchPointerEventToTarget(dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&, bool) + 194

                36  com.adobe.dvaui.framework     0x0000000103a48752 dvaui::ui::UI_Node::UI_DispatchPointerEvent(dvaui::ui::PointerEvent const&, bool) + 66

                37  com.adobe.dvaui.framework     0x0000000103ac4f40 dvaui::ui::OS_View::UI_DispatchPlatformMouseEvent(dvaui::ui::MouseEvent const&, bool) + 608

                38  com.adobe.dvaui.framework     0x0000000103ac4ab8 dvaui::ui::OS_View::UI_DispatchPlatformMouseClickEvent(dvaui::ui::OS_Event const&) + 600

                39  com.adobe.dvaui.framework     0x0000000103ac2e69 dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 121

                40  com.adobe.dvaui.framework     0x0000000103ac2dc6 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 22

                41  com.adobe.dvaui.framework     0x0000000103ac4549 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 57

                42  com.adobe.dvacore.framework   0x000000010330340c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28

                43  com.adobe.AfterEffectsLib.framework 0x0000000100282bf4 Get_NAB_BUILD_SYNC_SETTINGS_HIDDEN() + 1780

                44  com.adobe.dvacore.framework   0x0000000103303558 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 136

                45  com.adobe.dvacore.framework   0x00000001033048f5 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 165

                46  com.adobe.dvaui.framework     0x0000000103acf81a -[DVAMacContainerView mouseUp:] + 122

                47  com.apple.AppKit               0x00007fff8c33a145 -[NSWindow sendEvent:] + 781

                48  com.apple.AppKit               0x00007fff8c2db5d4 -[NSApplication sendEvent:] + 2021

                49  com.adobe.dvaui.framework     0x0000000103ac8d6b -[DVAMacApplication sendEvent:] + 603

                50  com.adobe.AfterEffectsLib.framework 0x00000001000abfec GetAECocoaApplication() + 1404

                51  com.apple.AppKit               0x00007fff8c12b9f9 -[NSApplication run] + 646

                52  com.adobe.AfterEffectsLib.framework 0x00000001003131e1 CApplication::Run() + 65

                53  com.adobe.AfterEffectsLib.framework 0x0000000100281bce MainMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, void**, int, int, int) + 894

                54  com.adobe.AfterEffectsLib.framework 0x000000010028181b EggMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, int) + 59

                55  com.adobe.AfterEffects         0x000000010000333e main + 1838

                56  com.adobe.AfterEffects         0x0000000100002c04 start + 52

                 

                 

                Thread 1:: Dispatch queue: com.apple.libdispatch-manager

                0   libsystem_kernel.dylib         0x00007fff8ec26662 kevent64 + 10

                1   libdispatch.dylib             0x00007fff82cfd421 _dispatch_mgr_invoke + 239

                2   libdispatch.dylib             0x00007fff82cfd136 _dispatch_mgr_thread + 52

                 

                 

                Thread 2:

                0   libsystem_kernel.dylib         0x00007fff8ec25e6a __workq_kernreturn + 10

                1   libsystem_pthread.dylib       0x00007fff8cdfcf08 _pthread_wqthread + 330

                2   libsystem_pthread.dylib       0x00007fff8cdfffb9 start_wqthread + 13

                 

                 

                Thread 3:

                0   libsystem_kernel.dylib         0x00007fff8ec25e6a __workq_kernreturn + 10

                1   libsystem_pthread.dylib       0x00007fff8cdfcf08 _pthread_wqthread + 330

                2   libsystem_pthread.dylib       0x00007fff8cdfffb9 start_wqthread + 13

                 

                [etc. etc.]

                 

                Thanks,

                Tom

                • 5. Re: After Effects CC freezes when importing PSD files
                  Tom_01 Community Member

                  I solved it by installing Photoshop CC and opening it up (so that it initialized). I can now import .psd files without AE crashing.