2 Replies Latest reply on Mar 28, 2014 9:50 AM by Rajashree Bhattacharya

    Issues with account verification after switching from teams to personal

    mdith

      I was part of a Creative Cloud Teams account until two months ago, when I left my job. I started a personal account immediately after my teams access was cancelled. However, every time I launch an Adobe app, I get a notification saying "We're having trouble verifying your membership." What's up with this? I reinstalled Creative Cloud when I made the switch, and I'm logged in with the email associated with my personal account. My computer is almost always online and my subscription payment has gone through every month.