Transfer Android DPS app

I'm not sure I quite understand your question. Android DPS apps are downloaded from Google Play, and the folios are downloaded from our servers when the reader requests them. What exactly are you trying to understand?

Neil

I want to know about ability to download folios or app on external memory, for example on SD card. We have released the app (v30.3) and received many user reports about impossibility to download the folio on a device due lack of internal memory. People also mention, that they have a plenty of space on SD card and unable to use it. Folio size is about 300Mb.

At the same time some devices CAN download folio on external memory!

Look at the attached screenshot, it's from Alcatel smartphone.

Can you tell me, what devices actually can use external memory for folio storage?

And what are the requirements for Android devices to use Native Viewer app (processor etc.)?

Ah! Right now we only support downloading to internal storage. We have plans to add support for storing on external storage, but we haven't done the work yet.

The only requirement is Android 4.0.3 or later.

Neil

Neil, thank you for clarification!

I have another question - some users tell us they can't download our folio, but they have more than 1Gb free on internal memory. Folio size is about 300Mb. Why is it happening? Is there some improvements with storage in v31?

We didn't make any storage changes in our latest release. Do you have Site Catalyst analytics to look at what the download failure types you see are?

Neil

Hi Neil!

Unfortunately not, only Adobe Analytics.

Adobe Analytics should have a report that shows the download errors your readers are getting as well. Check there and see what it says.

Neil

Neil, in fulfillment report there is nothing about errors.

What do you mean?

See http://www.adobe.com/devnet/digitalpublishingsuite/articles/dps-analytics-tutorial.html for information on analytics and how to access the baseline analytics you have access to, which include a issue download failure report.

Neil

Neil, i see there only information about download error count in baseline analytics.

Issue Download Error Type is available only for Site Catalyst, that's also mentioned there.

Have i missed something?